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When you are a small or medium sized business that generates inbound call center support requests, you need to focus your resources to leverage the best return on your investment. With the expense of running a tech call center or help desk, it isn't always cost effective to manage customer service in-house, as opposed to outsourced.
At 31West, specialists at inbound outsourced call center services, we take care of your customers. Our dedicated and well-trained staff provides the superlative technical help desk solutions your clients deserve. Take advantage of our 11 years of contact center experience to create an outsourced call center that best attends to your needs. While you maintain control over all call center processes.
Our team works with you to create an inbound call center outsourcing plan with the right staff, training, tech capabilities and applications. You can access these call center applications online in real time to correlate customer communications with sales and other business processes, inhouse and outsourced.
There are no long term commitments to make when outsourcing to 31West, trusted inbound call center solutions company, so you can utilize our tech help desk without fear of signing a binding contract. Our billing processes are easy to understand and we don't charge you until we start servicing your company's calls and technical help desk issues.
With no contracts, no hidden fees and staff that is experienced in delivering awesome customer experience, you can turn to 31West when your customers need assistance. Don't let the exorbitant costs of running an inbound call center discourage you from outsourcing your customer contact center. Contact us today to find out how we can help you with your call center and tech help desk needs.
True 24x7 Services covering all time zones.
Transparent pricing; no hidden charges.
Minimum contract period is 1 month
Billing starts when services go live.
Agents speak in clear neutral accent.
11+ years of rich industry experience.
Excellent physical & digital security.
Internal QA team assures best quality.