Outsourced Call Center Solutions

31West Global Services | Blog  ⁄  Business  ⁄  5 Tips to Supercharge Your Outsourcing Engagement

5 Tips to Supercharge Your Outsourcing Engagement

  • 5 Tips to Supercharge Your Outsourcing Engagement

Businesses everywhere know the positive impact outsourcing can make on their bottom lines. But many otherwise experienced business movers often get lost along the path to finding the right partner, choosing the wrong services and losing precious opportunities and resources.

Here are 5 tips to help you get the most out of your outsourcing relationship:

1. Clearly Identify What You Need from Outsourcing

The most common problem businesses face in outsourcing is not knowing precisely how to identify what services to outsource and which partner can best provide those services. From the beginning, outline exactly what you expect your outsourcing partner to accomplish.

Do you require or desire 24/7 support for a full suite of web and mobile applications? Maybe you need someone who can take orders, answer billing questions, or function as a help desk. Make a detailed list of everything you expect your outsourcing partner to do. The more specific you can be, the better your outsourcing partner will be able to meet your needs.

2. Set Realistic Expectations

Most outsourcing relationships go bad due to unrealistic expectations for what the supporting partner can provide, or lackluster communication between the partners. Businesses often overreach and expect outsourcing to solve every problem.

Keep in mind that your outsourcing partner cannot anticipate your requirements & expectations. You have to communicate your needs and expectations clearly and consistently.

If you’re outsourcing data analytics services, for example, you must communicate clearly what data you need, in what form, and for what purpose. Outsourcing can significantly lighten the customer service and tech support load—but your partner needs to know what you expect.

3. Find an Outsourcing Partner That Understands Your Business

Once you’ve defined your requirements and set expectations, the next step is finding an outsourcing partner who can seamlessly integrate with your business model. Communication is key in this area. An outsourcing partnership is similar to a marriage in this way—for optimal results, communication and understanding is necessary as a foundation.

Does your outsourcing partner understand your products and services, market and industry, and customers and their needs? Are they qualified to advise your customers? Although your outsourcing partner doesn’t have to know all the finer details of your business, they must fully understand what you do and how their services can best serve you. A good outsourcing relationship is a two-way street.

4. With Outsourcing As with Everything Else, You Get What You Pay For

Naturally, good business people know the meaning of good value. The challenge with outsourcing is that prices set by vendors, based all over the world, vary wildly. Often, the temptation to go with the cheapest price trumps the wisdom of experience. When you settle for the cheapest outsourcing you can find, you usually get a less-than-competent partner.

Look for value addition at the best price instead of value addition at lowest price. I know it seems tricky, but trust me, when you start speaking to various service providers you will be able to differentiate.

5. The Importance of Being Motivated Applies to Your Outsourcing Team

Remember—relationships go two ways. You get back what you put in, and your outsourcing team is an integral part of your business. Good business leaders know how to motivate their employees for optimal results. The same principles apply to your outsourcing partner.

When you outsource vital work to the right partner, you are instilling a sense of responsibility upon them. And when they do well, you should reward them with accolades, recommendations, and endorsements. When all of these elements come together, your business will get the most from outsourcing.

Successful businesses know that their ROI will be greater if they treat their outsourcing partner as an integral part of their team. This approach encompasses all of the above, from finding the right partner to communicating precisely what you need.

To learn more about our outsourcing services and how we can add value to your enterprise, please reach out to our sales team on 877-262-5030.