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31West Global Services | Blog  ⁄  Call center

With most businesses today relying on outsourced call center services, the number of service providers too have grown exponentially making it  difficult to choose the one that best serves your needs. By far, pricing has been the key factor when deciding a call center service provider and ironically, that’s the primary reason for failed engagement […]

While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non productive or even worse counter productive! We spoke to […]

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business […]

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service circles are a testament to […]