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31West Global Services | Blog  ⁄  Call center

Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management analysts found that over 20% of customers lose faith after one bad experience. The same studies show that a 25% or more will simply switch to the next brand. As always, the importance of a […]

With most businesses today relying on call center services, the number of service providers too have grown exponentially making it  difficult to choose the one that best serves your needs. By far, outsourced call center pricing or outsourced call center cost has been the key factor when deciding a outsourced call center service provider and […]

How to evaluate the best call center companies for your business? This is a very common but crucial question. While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want […]

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business […]