Category: Call Center

31West»Blog»Call Center
Converting Irate Callers Into Admirers

Converting Irate Callers Into Admirers

80% callers to a Call Center are irate. The other 20% call to seek information and can be considered not-irate. The challenge here is converting irate callers into admirers (repeat buyers, loyal-happy customer) who will admire you – the support agent, your company and its products / services. In more than 60% of the cases, you will observe, the problem does not even exist. It’s the caller’s perception, lack of knowledge or thoughts which needs correction. The moment these factors are addressed, the caller turns into admirer. So how do we handle irate callers? Let’s start by understanding their minds. […]

Read more
Medical Call Centers

Medical Call Centers In India

Some of the most established names in the medical health arena in US and UK have established their medical call centers in India to serve their patients better and streamline access to healthcare. The idea of medical call centers has metamorphed into this highly skilled; very technical, cost effective partnership between medical centers and patients sitting far away in the United States. The common reason for opting for call center outsourcing is to save costs on call handling, employee and facility management; but the motivation goes much beyond that is because the call centers are manned by executives who are [...]
Read more