Category: Offshore

Offshore Technical Support

15 Surprising Companies That Offshore Technical Support

History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and picked up steam subsequently. Now, the industry is entering a new phase—one in which more and more businesses are reaping their benefits. Companies That Offshore Technical Support In India The numbers bear this out: 1. IDC expects the BPO marketplace to grow at a five-year CAGR of $5.7% reaching $209.4 billion in 2017. 2. The U.S. market is expected to grow at a five-year CAGR of 4.3%, reaching $97.5 billion in 2017. That’s great news. But some managers still think [...]
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Offshore team

How To Motivate Offshore Team Members

There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or in-house, are the key to good customer service. If team members interface with customers — like when they provide help desk services—they are the company to these customers. It’s critical for these team members to deliver positive customers experiences. That’s why savvy managers try to create the right workplace atmosphere. When team members are offshore, it’s even more critical. These offshore team members can feel isolated, remote. Golden rules to keep the offshore team motivated: Not every rule will apply […]

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Offshoring Engagement

5 Tips to Supercharge Your Offshoring Engagement

Businesses everywhere know the positive impact offshoring engagement can make on their bottom lines. But many otherwise experienced business movers often get lost along the path to finding the right partner, choosing the wrong services, and losing precious opportunities and resources. Here are 5 tips to help you get the most out of your offshoring relationship: For Successful Offshoring Engagement Clearly Identify Your End Goal The most common problem businesses face is not knowing precisely how to identify what services to outsource and which partner can best provide those services. From the beginning, outline exactly what you expect your partner […]

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offshore tech support

Myths About Offshore Tech Support Debunked

Your business needs a better, more cost-effective system for resolving technical support challenges than the in-house support team you are now using. Chances are, you’ve considered the possibility of an offshore tech support call center—but if you’ve heard nothing but negative feedback, you’ve probably decided it wasn’t a good idea. In that case, it’s time to take a second look. These are some of the most common myths and the real truth behind them. Myth 1: Offshore Tech Support Agents Don’t Understand My Product Well Enough To Speak To My Customers Knowledgeably. Fact: This may be true of some offshore […]

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