You must have heard about scripts used by tele-calling executives and might have pondered over how robotic it sounds. Customer service agents also use such call scripts to make their communication with customers more precise ….
Read more
The Power of Social Media Customer Service: Are You Doing Enough?
Social media customer service has caught a lot of traction these days. It’s a one of a kind strategy that wasn’t pushed by the companies but by the consumers. Consumers vehemently wanted the brands to take cognizance of their ….
Read more
