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31West Global Services | Blog  ⁄  Medical outsourcing

Customer resource management has evolved. With all of the Internet tools and big data analytics available, companies are more in tuned to their market than ever before. When you integrate your CRM with social media, you are leveraging these resources to increase sales and service opportunities. Engaging Your Market Base When you integrate social and […]

Inbound contact centers are the hearts of many healthcare businesses. If you’re a healthcare manager, you know what we mean. Once a siloed support function, the contact center is now a dynamic marketing tool that can drive business growth. More specifically, it’s a key customer service tool that can boost customer satisfaction. But like many […]

Some of the most established names in the medical health arena in US and UK have established their call centers in India to serve their patients better and streamline access to healthcare. The idea of medical call centers has metamorphed into this highly skilled; very technical, cost effective partnership between medical centers and patients sitting […]