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31West Global Services | Blog  ⁄  Outsourcing

While the question ‘What to outsource?’ has been answered and re-answered time and gain, a more pertinent question that needs to be answered today is ‘who to outsource?’ Without the right selection of the company that you want to outsource to, Outsourcing may very well be non productive or even worse counter productive! We spoke to […]

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same networks to interact with […]

As business realities change, a number of companies are adopting outsourcing strategies to help control costs, stay ahead of competition, and offer innovative solutions without compromising on quality. India has become a global hub for offshore back-office services as big companies in the U.S and Europe increasingly shift their call center operations, IT services, and […]

For as long as there has been customer support, there have been blunders. What has changed is the cost of one wrong move in handling a customer’s problem. The impact is no longer limited to one disgruntled customer or his kith and kin; a customer support faux pas could explode online and go viral through […]