Are you proactive when it comes to gathering customer feedback? Smart managers are. Customer feedback is the key to improving tech support—or any other service. More importantly, it’s the key to creating epic customer experiences. Every year businesses spend millions gathering feedback. And yet most of these companies don’t do anything with it. Take a look at statistics from a Gartner survey: 95% of companies surveyed collected customer feedback 10% used the feedback to improve customer service 5% tell customers what they’re doing in response to feedback Customer feedback is too valuable to squander. Surviving In A Tough Economy In today’s tough economy providing improved customer service isn’t enough. You must provide epic customer experiences if you want to grow […]
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