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Tech support metrics

Don’t Overlook The Most Important Tech Support Metrics

Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t realize these benefits if you can’t manage the tech support firm. And you can’t do that if you’re using the wrong Tech Support Metrics to assess performance. Using the wrong Tech Support Metrics spells disaster. It can send the wrong signals to the firm’s agents and erode agent morale. Bad morale can infect customer experiences. But with so many metrics to choose from, how do you know which are the right ones to use? Two Factors Are Key When Picking Tech Support Metrics : (1) your value proposition and (2) what you need most to achieve outsourcing success. Understanding your value […]

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Business Global

7 Surprising Ways To Take Your Business Global

There are now more connected mobile devices on earth than people. And the number of mobile devices is expected to grow significantly in 2014 and beyond. For businesses looking to grow, marketing to millions of people worldwide has never been easier. And yet more than half of the Fortune 1000 firms lack a well-coordinated mobile marketing strategy. The reason: They fail to see mobile devices as marketing tools. If you want to expand globally, creating a mobile marketing strategy should be first on your To Do list. It’s cost-effective. It’s efficient. And it’s less risky than traditional approaches. 6Ways To Take Your Business Global: Below are six additional less risky ways of going your business   global. All take advantage […]

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security

How To Protect Your Company From Unexpected Security Killers

Do you think cyber attacks or cyber security breaches are isolated incidents? Or, that hackers won’t attack you because you’re small? Think again! Hackers will hit anyone, anywhere, anytime. Cyber attacks can cost small and medium size businesses big money. In 2011 they cost them an average of $188,242, says Symantec/NCSA. And that’s not all. Hackers forced almost two thirds of the victimized companies in the Symantec study out of business within six months of being hacked. So how can you stop hackers? You can’t. Not really. But you can make them sweat for it. Hackers like easy prey. So the harder it is to penetrate your network the less inclined they are to hack you. The key is to […]

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contracting tech support

10 Questions To Ask Before Contracting Tech Support

For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t pass up — lower cost, increased efficiency and productivity, better customer experiences. Better yet, it provides the competitive advantage they need, not just to survive but also thrive. But to gain this advantage, you’ll need to distinguish between various technical support vendors to find a long-term partner. To do that, you’ll need to ask prospective partners the right questions. This will help you delve deep into a vendor’s capabilities & if the vendor is the right partner for you. That’s critical! You Should Ask 10 Questions Before Contracting Tech Support To Any Vendor. 1. How Will You Work With Us? […]

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