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Remote workforce

10 Technologies You Need To Have a Remote Workforce

Building a remote workforce is smart business. A remote workforce can slash overhead costs, increase productivity, and boost employee efficiency. Better yet, it can create happier, more efficient employees. This in turn can translate into better customer experiences and increased profits. And who doesn’t want that? Let’s get into some of the details about having a remote workforce including some tools that make having one easier. Make Perfect Sense For small and medium size businesses, building a remote work force makes perfect sense. They need every advantage they can get. That’s why more and more businesses are creating them. By 2016 nearly half of the U.S. workforce will work remotely, according to Mashable. The key to building an efficient, productive […]

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Offshore team

How To Motivate Offshore Team Members

There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or in-house, are the key to good customer service. If team members interface with customers — like when they provide help desk services—they are the company to these customers. It’s critical for these team members to deliver positive customers experiences. That’s why savvy managers try to create the right workplace atmosphere. When team members are offshore, it’s even more critical. These offshore team members can feel isolated, remote. Golden rules to keep offshore team motivated: Not every rule will apply in every instance. But the ones that do will help you keep team members engaged and enthused. 1. Communication This a […]

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Opportunity

2 Billion Internet Users: Are You Missing The Global Business Opportunity?

Are you missing out on the global business opportunity? Thanks to key jumps in technology, world markets are more accessible than ever. Businesses are working with consumers and partners throughout the world. Businesses in the US are working with others in Australia, China and many other places. Companies everywhere are doing business together. It’s opening up a huge opportunity and if your company has not taken advantage you’re missing out. Consider these numbers from the Internet World Stats website on Internet usage: Of the 2,405,518,376 Internet users worldwide as of June 30, 2012: 44% were in Asia 21% were in Europe 11.4% were in North America 10.4% were in Latin America & Caribbean Nearly 90% of all Internet users are […]

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Leadership Mistakes

7 Leadership Mistakes Causes Employees To Lose Motivation

Everyone makes mistakes. But when leaders make them, it can be really costly— a lost client, a missed business opportunity, confused management. Mistakes like these can impact a company’s pocket book dramatically. Leadership mistakes can also de-motivate teams. De-motivated teams are not only unproductive, they’re also poor ambassadors. That in turn can hurt customer service support and your brand. 7 Common Leadership Mistakes: Below are seven common leadership mistakes that can de-motivate your team: Lack Of Prompt Feedback Lack of prompt feedback is a classic leadership mistake—according to a poll of 1400 leaders conducted by the Ken Blanchard companies. When you don’t provide prompt feedback, you deprive team members of an opportunity to improve performance. If your team provides customer […]

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