Live Chat Online sales@31west.net 877-262-5030

Blog

Blog

vendor selection

Technical Support – 10 Requirements For Vendor Selection

Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a small to medium size business looking for an edge. Offshore technical support isn’t just about money. It’s also about re-shaping your business. The savings derived can be reinvested to enhance other customer–oriented activities. That can help transform your company and boost your brand’s image. But to do this right, vendor selection must meet your specific requirements. If a vendor doesn’t meet them, leave it off the short list. 10 Requirements For Vendor Selection: The tech support vendor requirements below are just some of the key “must haves” vendors need to do tech support right. Mobile/Social Media Support A recent study […]

Read more
everywhere

5 Challenges in New Global Market & How To Overcome

Globalization is no longer an abstraction. It’s a reality. For many companies globalization is an imperative. To survive in the 21st century, savvy companies will have to develop strategies designed to help them stay one step ahead of changes in the global market. But crafting a sound global strategy depends on one’s global “maturity.” If you’re just entering the global market place, you face different challenges than if you’re already in it. Some challenges will be unique to your company. Others will impact every firm. Below are five global challenges that will impact many businesses trying to address the needs of a global marketplace. Economies Dependent On Each Other The global economy is more intertwined than ever. The United States, […]

Read more
tech support vendor

How To Select The Best Tech Support Vendor

Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced support services. So while cost savings isn’t the only benefit from tech support vendor, it’s critical. Sometimes those savings can total as much as 40, 50, or even 60 percent. But to realize those savings, you have to team up with the right partner—one that fits your specific needs. Finding the right tech support  vendor can be a struggle. To do it successfully, you’ll need to address key internal and external issues. Get these efforts right and you’ll enjoy the benefits which tech support vendors bring to the table. Tips For selecting Tech Support Vendor: Know What Your End-Game Is Every […]

Read more
devices

Do Personal Employee Devices Put Your Business At Risk?

Do personal phones belong in the office? A recent study done by Forrester Research on employees bringing their own laptops, netbooks, tablets, smartphones, and other personal electronic devices to work contains some interesting statistics: – 53 percent of employees use their own devices – 77 percent of executive’s buy their own hardware – 45 percent of executive buy their own software The 53 percent in use is up 5 percent from last year. Altogether, the number of workers using their own devices is expected to swell to 406 million by 2016. The Bring You Own Device (BYOD) movement is steamrolling along. And it’s impacting all size companies. A 2011 study by Aberdeen Group shows that of 415 companies surveyed more […]

Read more