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Offshore team

How To Motivate Offshore Team Members

There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or in-house, are the key to good customer service. If team members interface with customers — like when they provide help desk services—they are the company to these customers. It’s critical for these team members to deliver positive customers experiences. That’s why savvy managers try to create the right workplace atmosphere. When team members are offshore, it’s even more critical. These offshore team members can feel isolated, remote. Golden rules to keep offshore team motivated: Not every rule will apply in every instance. But the ones that do will help you keep team members engaged and enthused. 1. Communication This a […]

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Opportunity

2 Billion Internet Users: Are You Missing The Global Business Opportunity?

Are you missing out on the global business opportunity? Thanks to key jumps in technology, world markets are more accessible than ever. Businesses are working with consumers and partners throughout the world. Businesses in the US are working with others in Australia, China and many other places. Companies everywhere are doing business together. It’s opening up a huge opportunity and if your company has not taken advantage you’re missing out. Consider these numbers from the Internet World Stats website on Internet usage: Of the 2,405,518,376 Internet users worldwide as of June 30, 2012: 44% were in Asia 21% were in Europe 11.4% were in North America 10.4% were in Latin America & Caribbean Nearly 90% of all Internet users are […]

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Leadership Mistakes

7 Leadership Mistakes Causes Employees To Lose Motivation

Everyone makes mistakes. But when leaders make them, it can be really costly— a lost client, a missed business opportunity, confused management. Mistakes like these can impact a company’s pocket book dramatically. Leadership mistakes can also de-motivate teams. De-motivated teams are not only unproductive, they’re also poor ambassadors. That in turn can hurt customer service support and your brand. 7 Common Leadership Mistakes: Below are seven common leadership mistakes that can de-motivate your team: Lack Of Prompt Feedback Lack of prompt feedback is a classic leadership mistake—according to a poll of 1400 leaders conducted by the Ken Blanchard companies. When you don’t provide prompt feedback, you deprive team members of an opportunity to improve performance. If your team provides customer […]

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vendor selection

Technical Support – 10 Requirements For Vendor Selection

Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a small to medium size business looking for an edge. Offshore technical support isn’t just about money. It’s also about re-shaping your business. The savings derived can be reinvested to enhance other customer–oriented activities. That can help transform your company and boost your brand’s image. But to do this right, vendor selection must meet your specific requirements. If a vendor doesn’t meet them, leave it off the short list. 10 Requirements For Vendor Selection: The tech support vendor requirements below are just some of the key “must haves” vendors need to do tech support right. Mobile/Social Media Support A recent study […]

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