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technical support

4 Tips for Choosing a Technical Support Company

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing technical support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your business and your customers? Here are a few ways to gauge the performance of the vendors you are considering: Look At Their Client List And Testimonials. It’s easy for companies to make big claims with nothing to back it up. In order to make sure that any outsourced help desk you’re considering has what it takes to work with your business, ask for a list of […]

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offshore tech support

Myths About Offshore Tech Support Debunked

Your business needs a better, more cost-effective system for resolving technical support challenges than the in-house support team you are now using. Chances are, you’ve considered the possibility of offshore tech support call center—but if you’ve heard nothing but negative feedback, you’ve probably decided it wasn’t a good idea. In that case, it’s time to take a second look. These are some of the most common myths and the real truth behind them. Myth 1: Offshore Tech Support Agents Don’t Understand My Product Well Enough To Speak To My Customers Knowledgeably. Fact: This may be true of some offshore tech support help desks, but with others, such as 31West, there is an onboarding process involved in getting a manager up […]

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contracting

The Pros And Cons Of Contracting

Contracting in simple terms is sub letting a part of your work to another company which has an expertise in that field and paying them for the work done. Contracting is primarily done for two reasons. First and foremost for saving costs and secondly because sometimes a talent or service is not available in-house so companies go for another firm. Like call center services or helpdesk management services. Contracting may or may not be offshored. However, right now almost 70% of the world’sContracting work is being offshored to Indian firms especially in the IT and IT enabled services sector. Contracting has many advantages but at the same time it has some disadvantages that cannot be ignored. Pros and Cons of […]

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Technical Call Center

Technical Call Center Services Helps to Organizations

India is a leading provider of offshore, high standard, quality technical support through strategic call center services to the world. These include site technical support, network support, product and software application services, and pre- and post-sales and technical helpdesk services. Technical call center services differ from the usual call centers in their approach because technical call centers require in-depth and detailed knowledge about the product and process combined with brilliant troubleshooting and communication skills. It is not everyone’s cup of tea and can only be done by thoroughly trained and skilled professionals. The technical support process first needs to identify such individuals who are exceptional in their own field – it could be engineering, computers or medical arena and then […]

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