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challenges from American giants

Challenges From American Giants

Business process contracting has become an integral part of major organizations in the North American continent. Offshore contracting helps in saving money and time and offers various types of back office and front office processing like sales, support, maintenance, content management, troubleshooting and knowledge based outsourcing. An effective offshore partner is one that has a complete understanding of the business needs of its client and is representative of the company’s mission and vision. It no longer remains an isolated part of the company but grows simultaneously to become just like the client company in its business processing standards and organizational behavior. Offshoring processes to countries like India, China, Thailand etc has now become a fundamental component of most US-based organizations […]

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India ahead

Why India Is Ahead Of China & Asia

There is no doubt that India is the technology capital of the world. With over 1500 IT firms in India providing small, medium and large scale operations to companies abroad, India is in an enviable global leadership position when it comes to technology project execution. After the Satyam debacle and the recessionary trend in the global economy, the outsourcing industry did get a jolt but was quick to recuperate. Most Chinese firms took this opportunity to malign the Indian industry and woo away a few of the Satyam clients. Well, it is an opportunity that the Chinese businesses did not want to lose and took full use of; but that definitely does not in any way undermine India’s position as […]

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job cuts

Recession Job Cuts And The Call Centers

Almost 2.7 million people around the world have been rendered unemployed by the longest lasting economic crunch in the world. This economic meltdown which began in the middle of the last year and is very much on the high even now; has taken a massive toll on workers across industry verticals and has made people rethink about their expenses and their saving patterns. Call centers too have felt the jitters from this global economic weakness and have tightened up their sleeves to fight back the meltdown with increased productivity, cut backs in perks, skipping several training expenses and generally tightening up on their spending. Although, there has been no mass exodus of employees from Indian Call centers; but everyone can […]

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Customer Retention

Customer Retention Strategies And Call Centers

Well what does customer retention have to do with call center outsourcing services? Lots! Customer retention happens with good customer relations and great customer relations happen when the quality of your customer service improves. So in short, good customer relations mean customer retention which means great business. Remember retaining an old customer is almost 8 times cheaper than getting a new customer , so it makes financial sense to retain the old customers as not only do they add to the profits through direct purchase, they also get in new customers through word-of-mouth publicity. An increasing number of companies are realizing that in today’s recessionary times customer loyalty programs and customer retention strategies are an integral part of the business […]

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