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offshore tech support

Myths About Offshore Tech Support Debunked

Your business needs a better, more cost-effective system for resolving technical support challenges than the in-house support team you are now using. Chances are, you’ve considered the possibility of offshore tech support call center—but if you’ve heard nothing but negative feedback, you’ve probably decided it wasn’t a good idea. In that case, it’s time to take a second look. These are some of the most common myths and the real truth behind them. Myth 1: Offshore Tech Support Agents Don’t Understand My Product Well Enough To Speak To My Customers Knowledgeably. Fact: This may be true of some offshore tech support help desks, but with others, such as 31West, there is a proven call center onboarding process involved. Our Floor Managers […]

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contracting

The Pros And Cons Of Contracting

Contracting in simple terms is sub letting a part of your work to another company which has an expertise in that field and paying them for the work done. Contracting is primarily done for two reasons. First and foremost for saving costs and secondly because sometimes a talent or service is not available in-house so companies go for another firm. Like call center services or helpdesk management services. Contracting may or may not be offshored. However, right now almost 70% of the world’s Contracting work is being offshored to Indian firms especially in the IT and IT enabled services sector. Contracting has many advantages but at the same time it has some disadvantages that cannot be ignored. Pros and Cons […]

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Technical Call Center

Technical Call Center Services Helps to Organizations

India is a leading provider of offshore, high standard, quality technical support through strategic call center services to the world. These include site technical call center, network support, product and software application services, and pre- and post-sales and technical help desk services. Technical call center services differ from the usual call centers in their approach because technical call centers require in-depth and detailed knowledge about the product and process combined with brilliant troubleshooting and communication skills. It is not everyone’s cup of tea and can only be done by thoroughly trained and skilled professionals. The technical support process first needs to identify such individuals who are exceptional in their own field – it could be engineering, computers or medical arena […]

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challenges from American giants

Challenges From American Giants

Business process contracting has become an integral part of major organizations in the North American continent. Offshore contracting helps in saving money and time and offers various types of back office and front office processing like sales, support, maintenance, content management, troubleshooting and knowledge based outsourcing. An effective offshore partner is one that has a complete understanding of the business needs of its client and is representative of the company’s mission and vision. It no longer remains an isolated part of the company but grows simultaneously to become just like the client company in its business processing standards and organizational behavior. Offshoring processes to countries like India, China, Thailand etc has now become a fundamental component of most US-based organizations […]

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