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contracting tech support

10 Questions To Ask Before Contracting Tech Support

For some companies contracting tech support services isn’t an option. It’s a necessity. Contracting provides benefits these companies just can’t pass up — lower cost, increased efficiency and productivity, better customer experiences. Better yet, it provides the competitive advantage they need, not just to survive but also to thrive. But to gain this advantage, you’ll need to distinguish between various technical support vendors to find a long-term partner. To do that, you’ll need to ask prospective partners the right questions. This will help you delve deep into a vendor’s capabilities & if the vendor is the right partner for you. […]

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Remote workforce

10 Technologies You Need To Have a Remote Workforce

Building a remote workforce is ‘smart business’. A remote workforce can slash overhead costs, increase productivity, and boost employee efficiency. Better yet, it can create happier, more efficient employees. This in turn can translate into better customer experiences and increased profits. And who doesn’t want that? Let’s get into some of the details about having a remote workforce including some tools that make having one easier. Make Perfect Sense For small and medium-sized businesses, building a remote workforce makes perfect sense. They need every advantage they can get. That’s why more and more businesses are creating them. The key to […]

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Offshore team

How To Motivate Offshore Team Members

There’s no denying the importance of customer service. Good managers realize this. They also realize that team members; outsourced or in-house, are the key to good customer service. If team members interface with customers — like when they provide help desk services—they are the company to these customers. It’s critical for these team members to deliver positive customers experiences. That’s why savvy managers try to create the right workplace atmosphere. When team members are offshore, it’s even more critical. These offshore team members can feel isolated, remote. Golden rules to keep the offshore team motivated: Not every rule will apply […]

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Opportunity

2 Billion Internet Users: Are You Missing The Global Business Opportunity?

Are you missing out on the global business opportunity? Thanks to key jumps in technology, world markets are more accessible than ever. Businesses are working with consumers and partners throughout the world. Businesses in the US are working with others in Australia, China and many other places. Companies everywhere are doing business together. It’s opening up a huge opportunity and if your company has not taken advantage you’re missing out. Consider these numbers from the Internet World Stats website on Internet usage: Of the 2,405,518,376 Internet users worldwide as of June 30, 2012: 44% were in Asia 21% were in […]

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