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Leadership Mistakes

7 Leadership Mistakes Causes Employees To Lose Motivation

Everyone makes mistakes. But when leaders make them, it can be really costly— a lost client, a missed business opportunity, confused management. Mistakes like these can impact a company’s pocketbook dramatically. Leadership mistakes can also de-motivate teams. De-motivated teams are not only unproductive, they’re also poor ambassadors. That in turn can hurt customer service support and your brand. 7 Common Leadership Mistakes: Below are seven common leadership mistakes that can de-motivate your team: Lack Of Prompt Feedback Lack of prompt feedback is a classic leadership mistake—according to a poll of 1400 leaders conducted by the Ken Blanchard Companies. When you […]

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vendor selection

Technical Support – 10 Requirements For Vendor Selection

Gartner reports that offshore technical support can save companies 25-30%. Savings like this are hard to ignore—especially if you’re a small to medium-size business looking for an edge. Offshore technical support isn’t just about money. It’s also about re-shaping your business. The savings derived can be reinvested to enhance other customer-oriented activities. That can help transform your company and boost your brand’s image. But to do this right, vendor selection must meet your specific requirements. If a vendor doesn’t meet them, leave it off the shortlist. 10 Requirements For Vendor Selection: The tech support vendor requirements below are just some [...]
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New Global Market

5 Challenges in New Global Market & How To Overcome

Globalization is no longer an abstraction. It’s a reality. For many companies, globalization is imperative. To survive in the 21st century, savvy companies will have to develop strategies designed to help them stay one step ahead of changes in the global market. But crafting a sound global strategy depends on one’s global “maturity.” If you’re just entering the global marketplace, you face different challenges than if you’re already in it. Some challenges will be unique to your company. Others will impact every firm. Below are five global challenges that will impact many businesses trying to address the needs of a [...]
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tech support vendor

How To Select The Best Tech Support Vendor

Thanks to economies of scale, Tech Support Vendor can save companies big dollars in operational costs while providing enhanced support services. So while cost savings isn’t the only benefit from tech support vendors, it’s critical. Sometimes those savings can total as much as 40, 50, or even 60 percent. But to realize those savings, you have to team up with the right partner—one that fits your specific needs. Finding the right tech support vendor can be a struggle. To do it successfully, you’ll need to address key internal and external issues. Get these efforts right and you’ll enjoy the benefits […]

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