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Call Center A Lifesaver

Inbound Call Center A Lifesaver

Inbound call centers are actual lifesavers, if you don’t believe me then go on and read this. Imagine a scenario.. Your business is on the big road to success and the phone just will not stop ringing. You are too busy to answer it and the rest of the employees too have their hands full with work. Attending every call will be a drop in the productivity of the employee and a waste of both time and energy apart from being a great distraction. Suppose you do pick up the phone and answer it, chances are you will be in a rush and will not be able to answer correctly, thus risking losing your potential customer or getting a “bad” […]

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Call Center Strategy

Taking A Call On Call Center Strategy

There is no clear-cut rule as to when a company should ideally explore call center strategy but there are no doubts that it has a lot of benefits in terms of money and time saving. If you are more economically inclined than politically, then go right ahead and read this! See why you really need to have a call center strategy and what benefits you get when you outsource your customer engagement! 1) Saves a lot of trouble and time – well if you can call ‘calls’ that! Call center deals with all types of client calls from those that give orders ( I want to buy that . . . ), to technical queries and support, customer servicing calls […]

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To Offshore Or Not

To Offshore Or Not To Offshore Is The Big Question

Well, if you have crossed this “Hamletian dilemma” and have decided to go straight ahead to offshoring then India is your destination (I hope I don’t sound like an over enthusiastic travel agent, selling his holiday destination to you!). To offshore or not is the next big question. Well, over the years India has earned a place of pride amongst enterprises as a ‘Numero Uno’ offshoring destination and not without a lot of hard work! Let us see three main reasons why organizations are looking to India and what advantages do they get? 1) We have the numbers – Hey! Dude, I’m not talking about the population (we sure do have the numbers) but we have other (more respectable) numbers as […]

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Art Of Living

The Inbound Call Center For The Art Of Living

Well the quintessential call center is our good old’ inbound call center – where customers literally call in to “say” (read shout) about what’s wrong with their products. All inbound call center executives will tell you that most of their clients who call in are not going to wish them “Merry Christmas” but are either, disgusted, confused, angry or simply cheesed off with their life or the product or both which is easily emptied out at the inbound call center agent! Well, at an inbound call center, agents are paid to listen to shouting customers and then calm them down (Wow! sounds like a real Zen guy!). No that’s just the humorous way of putting it. Inbound call center is […]

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