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India ahead

Why India Is Ahead Of China & Asia

There is no doubt that India is the technology capital of the world. With over 1500 IT firms in India providing small, medium and large scale operations to companies abroad, India is in an enviable global leadership position when it comes to technology project execution. After the Satyam debacle and the recessionary trend in the global economy, the outsourcing industry did get a jolt but was quick to recuperate. Most Chinese firms took this opportunity to malign the Indian industry and woo away a few of the Satyam clients. Well, it is an opportunity that the Chinese businesses did not […]

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job cuts

Recession Job Cuts And The Call Centers

Almost 2.7 million people around the world have been victims of job cuts by the longest lasting economic crunch in the world. This economic meltdown which began in the middle of the last year and is very much on the high even now; has taken a massive toll on workers across industry verticals and has made people rethink about their expenses and their saving patterns. Call centers too have felt the jitters from this global economic weakness and have tightened up their sleeves to fight back the meltdown with increased productivity, cut backs in perks, skipping several training expenses and […]

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Customer Retention

Customer Retention Strategies And Call Centers

Well what does customer retention have to do with call center outsourcing services? Lots! Customer retention happens with good customer relations and great customer relations happen when the quality of your customer service improves. So in short, good customer relations mean customer retention which means great business. Remember retaining an old customer is almost 8 times cheaper than getting a new customer , so it makes financial sense to retain the old customers as not only do they add to the profits through direct purchase, they also get in new customers through word-of-mouth publicity. An increasing number of companies are […]

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Millionaire

Slumdog Millionaire And Call Centers In India

The movie “Slumdog Millionaire” has really taken the world by storm. From winning 10 Oscar nominations for the Best Picture and the Best Director (the highest for any movie based and filmed in India) to getting other international prizes like the Golden Globe award; to becoming the most talked about movie on the internet; it has many firsts to its credit. Slumdog Millionaire has sparked a row from many who believe that the film is offensive and tries to sell Indian poverty to gain international recognition. It only dwells on the dark underbelly of the country’s commercial capital, Mumbai and […]

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