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Offshoring Engagement

5 Tips to Supercharge Your Offshoring Engagement

Businesses everywhere know the positive impact offshoring engagement can make on their bottom lines. But many otherwise experienced business movers often get lost along the path to finding the right partner, choosing the wrong services, and losing precious opportunities and resources. Here are 5 tips to help you get the most out of your offshoring relationship: For Successful Offshoring Engagement Clearly Identify Your End Goal The most common problem businesses face is not knowing precisely how to identify what services to outsource and which partner can best provide those services. From the beginning, outline exactly what you expect your partner […]

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everywhere

4 Tips for Choosing a Technical Support Company

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing technical support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your business and your customers? Here are a few ways to gauge the performance of the vendors you are considering: Look At Technical Support Vendor’s Client List And Testimonials. It’s easy for companies to make big claims with nothing to back them up. In order to make […]

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offshore tech support

Myths About Offshore Tech Support Debunked

Your business needs a better, more cost-effective system for resolving technical support challenges than the in-house support team you are now using. Chances are, you’ve considered the possibility of an offshore tech support call center—but if you’ve heard nothing but negative feedback, you’ve probably decided it wasn’t a good idea. In that case, it’s time to take a second look. These are some of the most common myths and the real truth behind them. Myth 1: Offshore Tech Support Agents Don’t Understand My Product Well Enough To Speak To My Customers Knowledgeably. Fact: This may be true of some offshore […]

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contracting

The Pros And Cons Of Contracting

Contracting in simple terms is subletting a part of your work to another company that has expertise in that field and paying them for the work done. Contracting is primarily done for two reasons. First and foremost for saving costs and secondly because sometimes a talent or service is not available in-house so companies go for another firm. Like, call center services or helpdesk management services. Contracting may or may not be offshored. However, right now almost 70% of the world’s Contracting work is being offshored to Indian firms, especially in the IT and IT-enabled services sector. Contracting has many […]

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