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Blog

Technical Call Center

Technical Call Center Services Helps to Organizations

India is a leading provider of offshore, high-standard, quality technical support through strategic call center services to the world. These include site technical call center, network support, product and software application services, and pre-and post-sales and technical help desk services. Technical call center services differ from the usual call centers in their approach because technical call centers require in-depth and detailed knowledge about the product and process combined with brilliant troubleshooting and communication skills. It is not everyone’s cup of tea and can only be done by thoroughly trained and skilled professionals. The technical support process first needs to identify […]

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challenges from American giants

Challenges From American Giants

Business process contracting has become an integral part of major organizations in the North American continent. Offshore contracting helps in saving money and time and offers various types of back-office and front office processing like sales, support, maintenance, content management, troubleshooting, and knowledge-based outsourcing. An effective offshore partner is one that has a complete understanding of the business needs of its client and is representative of the company’s mission and vision. It no longer remains an isolated part of the company but grows simultaneously to become just like the client company in its business processing standards and organizational behavior. Offshoring […]

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India ahead

Why India Is Ahead Of China & Asia

There is no doubt that India is the technology capital of the world. With over 1500 IT firms in India providing small, medium, and large-scale operations to companies abroad, India is in an enviable global leadership position when it comes to technology project execution. After the Satyam debacle and the recessionary trend in the global economy, the outsourcing industry did get a jolt but was quick to recuperate. Most Chinese firms took this opportunity to malign the Indian industry and woo away a few of the Satyam clients. Well, it is an opportunity that the Chinese businesses did not want […]

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job cuts

Recession Job Cuts And The Call Centers

Almost 2.7 million people around the world have been victims of job cuts by the longest-lasting economic crunch in the world. This economic meltdown which began in the middle of the last year and is very much on the high even now; has taken a massive toll on workers across industry verticals and has made people rethink their expenses and their saving patterns. Call centers too have felt the jitters from this global economic weakness and have tightened up their sleeves to fight back the meltdown with increased productivity, cutbacks in perks, skipping several training expenses, and generally tightening up […]

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