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Customer Retention

Customer Retention Strategies And Call Centers

Well, what does customer retention have to do with call center outsourcing services? Lots! Customer retention happens with good customer relations and great customer relations happen when the quality of your customer service improves. So in short, good customer relations mean customer retention which means great business. Remember retaining an old customer is almost 8 times cheaper than getting a new customer, so it makes financial sense to retain the old customers as not only do they add to the profits through direct purchase, they also get in new customers through word-of-mouth publicity. An increasing number of companies are realizing […]

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Millionaire

Slumdog Millionaire And Call Centers In India

The movie “Slumdog Millionaire” has really taken the world by storm. From winning 10 Oscar nominations for the Best Picture and the Best Director (the highest for any movie based and filmed in India) to getting other international prizes like the Golden Globe award; to becoming the most talked-about movie on the internet; it has many firsts to its credit. Slumdog Millionaire has sparked a row from many who believe that the film is offensive and tries to sell Indian poverty to gain international recognition. It only dwells on the dark underbelly of the country’s commercial capital, Mumbai, and is […]

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Email Support Outsourcing

Email Support Outsourcing To India

Most companies now realize the importance of Email support outsourcing as these have become an integral part of every business. Email support services help the customers to be in touch with you. It allows businesses to get real feedback from the ‘actual’ users of the product and it keeps the clients informed about the company’s new products, launches, and various promotional schemes. Basically, it helps in the “crucial dissipation of information” about your businesses and products and increases the company’s outreach! More and more U.S and U.K companies are now going in for email support outsourcing to countries like India […]

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contract

What All Can You Contract To India

If you are having a problem handling your growing business demands and decide to take up a contract route then the next logical question would be if that particular business process can be actually managed by an external agency? What all can you contract to India? Are you unsure about which jobs can be contracted and which can’t? Well, as far as India is concerned, anything can happen here! Literally, it is the magical land where money can get you any talent, any process, and any programming. It is not an exaggeration. All you need is a process where data […]

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