For most of the clients sitting far away in the US and UK; call centers in India still represent seedy, “kind of weird”, jagged out rooms filled with young “wannabes” who are getting paid to attend to calls in American accents inside a dingy call center. Like most notions about India, this one too is a bit cliched and to an extent, untrue. So let me give you a lowdown on how outsourced call centers actually function in India. With state-of-the-art equipment and multimedia centers that are capable of handling multi-channel interaction; most Indian call centers are absolutely technologically savvy […]
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