Offshore Call Center Saves Money And Time

Offshore call center refers to the practice of hiring an external partner or subcontractor who handles all your business processing like bills, customer services, and customer leads, etc., and takes inbound calls on behalf of your company. The main difference between outsourcing and offshore call centers is their location. Offshore call centers are in a foreign land away from the country where the product is being actually manufactured or sold mainly due to considerable differences in wages and cost-saving that accrues to the parent company. The critics of offshore call centers harp on the amount of employment loss to the […]

Inbound Call Center A Lifesaver

Inbound call centers are actual lifesavers if you don’t believe me then go on and read this. Imagine a scenario – your business is on the big road to success and the phone just will not stop ringing. You are too busy to answer it and the rest of the employees to have their hands full with work. Attending every call will be a drop in the productivity of the employee and a waste of both time and energy apart from being a great distraction. Suppose you do pick up the phone and answer it, chances are you will be […]

Taking A Call On Call Center Strategy

There is no clear-cut rule as to when a company should ideally explore a call center strategy but there are no doubts that it has a lot of benefits in terms of money and time-saving. If you are more economically inclined than politically, then go right ahead and read this! See why you really need to have a call center strategy and what benefits you get when you outsource your customer engagement! 1) Saves a lot of trouble and time – well if you can call ‘calls’ that! Call center deals with all types of client calls from those that […]

To Offshore Or Not To Offshore Is The Big Question

Well, if you have crossed this “Hamletian dilemma” and have decided to go straight ahead to offshoring then India is your destination (I hope I don’t sound like an over-enthusiastic travel agent, selling his holiday destination to you!). To offshore or not is the next big question. Well, over the years India has earned a place of pride amongst enterprises as a ‘Numero Uno’ offshoring destination and not without a lot of hard work! Let us see three main reasons why organizations are looking to India and what advantages do they get? 1) We have the numbers – Hey! Dude, […]