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Zendesk vs Freshdesk: Which Is Better In 2024
Picture this - you open your email, and it’s flooded with hundreds of customer queries. Each query seems urgent, and [...]
16 Practical IT Support Strategies That Saves Money
With judicious planning, IT support can morph from a financial black hole into a beacon of savings. Consider cloud server [...]
10 Ways To Improve Customer Service In Higher Education
Research shows that customer service in higher education institutes (universities and colleges) is not optimal. Many institutions focus on bureaucracy [...]
Top 10 HubSpot Features And Benefits
HubSpot is the first choice of SMBs or startups integrating a CRM solution into their sales and marketing infrastructure. The [...]
Beyond Enrollment: Customer Service Strategies For Retention In Online Courses
Enrolling in an online course is just the beginning. What keeps students hooked beyond the sign-up page? It’s all about [...]
Best Practices For Setting Up And Customizing Zendesk For Your Organization
There’s a reason Zendesk is considered a market leader in the customer relationship management (CRM) industry. Featuring stellar customer support [...]
Zendesk vs Salesforce: Making The Right Choice For Your Business
Businesses need a centralized system to store and process their database. Today, each employee, partner, and business associate access the [...]
10 Essential Zendesk Features Every Customer Support Team Should Utilize
When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The [...]
5 Ways DSPM Elevates Customer Service Standards For Tech Companies
Tech companies are in a relentless pursuit to heighten the caliber of their customer service - a critical determinant of [...]
Geofencing Advice For Local Online Retail Businesses
In this era, online shopping has revolutionized how people shop, shifting away from traditional brick-and-mortar stores. With a few clicks, [...]
10 Reasons Why You Need 24/7 Support Services In 2024
In today’s competitive business landscape, the focus is on providing customer-centric solutions. Identifying your clients’ needs, putting them first, and [...]
How To Enhance Data Security In Engineering Services Using Office 365
The growing risk of security breaches has encouraged businesses to adapt to the latest and advanced security practices. Encryption, tokenization, [...]