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Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management analysts found that over 20% of customers lose faith after one bad experience. The same studies show that a 25% or more will simply switch to the next brand. As always, the importance of a […]

With most businesses today relying on call center services, the number of service providers too have grown exponentially making it  difficult to choose the one that best serves your needs. By far, outsourced call center pricing or outsourced call center cost has been the key factor when deciding a outsourced call center service provider and […]

We live a world where technology changes almost every aspect of our lives. If you look around, you will observe how wired we are, and thanks to the internet virtually all aspects of the business can be accomplished in the easiest way possible. Customer service companies can now deliver their services from anywhere anytime. Customers […]

For as long as there has been customer support, there have been blunders. What has changed is the cost of one wrong move in handling a customer’s problem. The impact is no longer limited to one disgruntled customer or his kith and kin; a customer support faux pas could explode online and go viral through […]