8 Steps To Creating A Successful Outsourcing Project
How can I make sure my outsourcing project succeeds?
If you’re thinking of outsourcing tech support, you’ve probably asked yourself this question a dozen times over.
Sure, outscoring provides numerous benefits.
It can cut costs, reduce risk, and increase efficiency. It can help you stay focused on core competencies. And it can increase competitiveness.
But it also entails risk.
So how do you minimize risk and achieve outsourcing success? One way is through good planning.
It’s the secret to completing outsourcing projects on time, on budget, and with high quality results. It’s critical when outsourcing tech support.
Follow the 8 steps below when planning an outsourcing project:
1. Select the right project
This might not be as obvious as it seems—especially if it’s your first outsourcing project. Analyze projects for the suitability of your key goals. Ideally, you want to focus on projects that can provide tangible benefits.
2. Define the project’s scope and schedule
This is a hallmark of all successful outsourcing projects. Defining the project’s scope and schedule keeps you focused on the “prize” and minimizes costs. It’s a must if you want to succeed with outsourcing.
3. Plan implementation out
There’s always a tendency to jump into a project once you’ve defined its scope and schedule. This is a mistake. Savvy managers carefully plan out implementation. The time spent doing this reduces costs and increases quality over the project’s life.
4. Choose the right vendor
This is critical. So you need to do it right. Look at providers who know your industry and have worked in it before. The experience is invaluable. And make sure they have the right technological expertise.
Today’s customers want to be able to reach you anywhere anytime. So you need a vendor with the right technology to make it possible.
Action Point: Develop a list of providers who know your industry. Then develop a set of questions to ask each provider.
5. Agree upon deliverables and control
You’ll want to nail down these things before the vendor takes action. Get everything in writing. That way both parties have something concrete to work from. Knowing the expected availability, performance goals, security requirements, and so on are critical to the project’s success.
6. Develop a well-planned transition/execution plan
Knowledge transfer is often among the project’s toughest challenges. It’s the driving force of success or failure on outsourcing projects. So it needs to be managed well. A detailed transition plan helps saves headaches later on.
7. Establish lines of communications
Communications (and collaboration) is a key in the success of any relationship. Email, chat, phone, videoconferences live desktop sharing, and face-to-face communication are all options.
Communication plans and toolsets can be discussed and agreed upon when discussing deliverables. Once the project starts, it’s just of a matter of establishing those lines of communication.
8. Evaluate the project’s performance early on
Determine what criteria you’ll use to judge the project’s success. Then let the vendor know what the criteria you’ve chosen. That way it knows what to shoot for during the project. Evaluate performance frequently in the beginning. Then set up a regular review schedule afterwards, if things go well.
Planning is the key to the success of any outsourcing project. Use the steps above to help you plan out your next project. Outsourcing provides many benefits. But it also entails risk. Good planning minimizes the risks and boosts your chances of enjoying the fruits of outsourcing.
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