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Want to generate 10 million users for a new product in a few years? It’s possible using growth hacking techniques. What’s growth hacking? Growth hacking is an innovative marketing technique that’s taking the business world by storm. In fact, in some circles, it’s already established. Why is growth hacking so hot? It’s proven. It’s low […]

Total global spending in the health care industry is expected to increase an average of 5.3 percent annually from 2014 to 2017, according to the latest report from Deloitte. Factors fueling this growth include an aging population and the rising costs of developing new drugs and medical devices. This growth will place enormous pressure on […]

Are your inbound call center agents motivated? Apathetic workers cost companies billions annually. In the United States an apathetic worker cost his or her company $4,621 annually in lost revenue in 2014. Altogether, apathetic workers cost U.S. companies over $550 billion dollars in revenue last year. Motivated employees, on the other hand, are productive employees. […]

It pays to plan in business—especially when it comes to outsourcing tech support. Savvy managers know that. That’s why they review key tech support outsourcing trends annually. They can make a big impact during the year. Reviewing these trends keeps managers ahead of the curve. More importantly, it provides a golden opportunity to gain a […]