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31West Global Services | Blog  ⁄  choosing a vendor

If you’re an experienced IT manager, you’ve probably created more than a few service level agreements (SLA). Heck, you’ve probably created dozens. But when is the last time you thought about what an SLA really is? Or what it can be—an effective and efficient management tool. It’s probably been a while. Reviewing what an SLA […]

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing your IT support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your […]