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31West Global Services | Blog  ⁄  companies

As business realities change, a number of companies are adopting outsourcing strategies to help control costs, stay ahead of competition, and offer innovative solutions without compromising on quality. India has become a global hub for offshore back-office services as big companies in the U.S and Europe increasingly shift their call center operations, IT services, and […]

Every company is looking to increase its efficiency, productivity, and effectiveness. One common topic that has been in current discussions is the ability of an enterprise to manage a variety of content aimed at different audiences across the ever-growing channels. Information is part of the big content quotation and the potential for insights and intelligence […]

The Game of Thrones has significant lessons in customer service for business owners. Cersei Lannister says to Ned Stark before his demise that when someone plays the game of thrones, there are only two outcomes: Either they win, or die. Once you fail in getting your customers right you fall at a risk of shutting […]