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31West Global Services | Blog  ⁄  Customer Care

Here are 5 Ways to Deliver Awesome Customer Care Service Respect and appreciate your customers Customers want to have high priority with regards to dealing with their inquiries and needs. They tend to get mad especially when their expectations for products bought are not met and would want to have someone with a huge patience to […]

Make no mistake.  Customer service operations are going through a major paradigm shift that threatens the survival of many companies. Nowhere is this paradigm shift more prevalent than in the financial services industry, where it’s created a new realty for businesses. Financial services firms must adjust to this new reality as quickly as possible. Failure […]

Do you provide good service to your customers? A recent survey shows that 33% of consumers think that today’s businesses pay less attention to providing good service than in the past. What’s more, only 7% say that the customer service they’ve received typically exceeds their expectation. These numbers aren’t just disappointing they’re disheartening—especially if you […]

What’s your primary goal as a manager of an inbound call center? If it’s not delivering consistent customer experiences, it should be. Why—because companies that deliver consistent customer experiences tend to focus on building relationships with customers. Companies that focus on building relationships generate higher customer satisfaction ratings and increased profits. That’s not surprising to […]