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31West Global Services | Blog  ⁄  Customer Support

Keeping your users upbeat and your customer support service engineers with a full head of hair is a top need for any organization. Most enterprises view social networks as a way to deal with customers vocalizing disappointments, yet it truly offers a great deal more. To uncover whatever remains of this Customer support services’ icy mass, we’ve […]

Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time consuming, expensive, and sometimes inaccessible. Startups come as a relief to the traditional banking sector by improving the quality or financial services and cutting down costs. FinTech companies using a niche strategy are taking over various areas of the financial […]

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service circles are a testament to […]

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same networks to interact with […]