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Are you leveraging Big Data? If you’re not, you’re missing a golden opportunity to boost customer service and call center performance. More important, you’re missing a golden opportunity to boost customer satisfaction—not to mention what it can do for your revenues. Big Data isn’t another fad. It’s here to stay. And thanks to advancements in […]

Globalization is no longer an abstraction. It’s a reality. For many companies globalization is an imperative. To survive in the 21st century, savvy companies will have to develop strategies designed to help them stay one step ahead of changes in the global marketplace. But crafting a sound global strategy depends on one’s global “maturity.” If […]