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31West Global Services | Blog  ⁄  Help desk Outsourcing

Customer communities have become a popular way for businesses and customers to handle certain interactions. Small business owners may even be under the mistaken belief that these communities can replace inbound call centers. While a customer community may play a role in serving your customer, don’t misunderstand the importance of contact centers. Customer Communities A […]

Small businesses need to leverage all of their resources in order to stay competitive. Sometimes, this means letting go of some business processes and focusing on the company’s strengths. With Business Process Outsourcing (BPO) companies can focus on what they do best and leave the rest to processing specialists. Business Process Outsourcing Business process outsourcing […]

Creating a outsourced call center or an outsourced help desk is no longer enough to take care of customers. Consumers now want access to the company, tech support and their customer history across multiple channels and in real time. This has forced businesses to develop customer engagement centers, a combination of CRM, social media, call […]

Utilizing multiple channels for customer service is a good way to communicate with people via your website, email or whatever social media site is currently popular. It is important not to sacrifice the customer experience when implementing your call solutions. By taking advantage of the benefits of call center outsourcing, your company can be where […]