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31West Global Services | Blog  ⁄  Inbound Call Center

Microsoft recently announced that Windows 10 will be hitting our shelves in July 29th. One of its primary goals on Windows 10 is to provide over 1.5 billion people using Windows, an operating system that runs well on traditional desktops and laptops, as well as touchscreen devices. Although Windows 8 was meant to achieve the […]

Technology is a double-edged sword for banks. Before the internet, traditional industries made consumption time consuming, expensive, and sometimes inaccessible. Startups come as a relief to the traditional banking sector by improving the quality or financial services and cutting down costs. FinTech companies using a niche strategy are taking over various areas of the financial […]

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service circles are a testament to […]

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same networks to interact with […]