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Offshore call center refers to the practice of hiring an external partner or subcontractor who handles all your business processing like bills, customer services and customer leads etc. and takes inbound calls on behalf of your company. The main difference between outsourcing and offshore call centers is their location. Offshore call centers are in a […]

Some of the most established names in the medical health arena in US and UK have established their call centers in India to serve their patients better and streamline access to healthcare. The idea of medical call centers has metamorphed into this highly skilled; very technical, cost effective partnership between medical centers and patients sitting […]