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31West Global Services | Blog  ⁄  outsourced call center

Every company has a culture. It is the way the organization treats its clients, employees, and management. When you are hiring agents for your inbound call center, you should choose a candidate who fits with your company’s culture. A Different Breed People who work in a call center are different from other types of employees. […]

When you have a small company, applying growth hacking strategies will help your organization compete with corporations in your market. One aspect of growth hacking many businesses don’t consider is cross training. If you create cross training protocols in your inbound call center, you can achieve rapid growth. Next Generation Generation Y employees are now […]

Call centers are the front lines of businesses. They drive customer satisfaction. That’s why organizations that deploy outsourced call center activities have to get the most value from their service provider contracts. But doing that is a major challenge. In fact, studies indicate that you can lose anywhere from 40% to 70% of the value of a contract […]

What do customers want from inbound call centers? If you said they want highly personalized service, you’d be right. They want to contact you how they want and when they want. They want issues resolved quickly and efficiently—preferably on the first call. And they want to deal with knowledgeable agents who know their call history. […]