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31West Global Services | Blog  ⁄  Outsourcing

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business […]

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service circles are a testament to […]

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same networks to interact with […]

As business realities change, a number of companies are adopting outsourcing strategies to help control costs, stay ahead of competition, and offer innovative solutions without compromising on quality. India has become a global hub for offshore back-office services as big companies in the U.S and Europe increasingly shift their call center operations, IT services, and […]