• Plans start at $4.99 /hr
  • 24/7 Operations
  • 14th year in Service
  • Focused on Quality
  • Phone, Email, Live Chat & Social Media
FREE QUOTE

Call Now  877-262-5030


31West Global Services | Blog  ⁄  Outsourcing

Customer is king and never has it been more true than the present. According to recent studies, Customer Service Management analysts found that over 20% of customers lose faith after one bad experience. The same studies show that a 25% or more will simply switch to the next brand. As always, the importance of a […]

Customer service today heavily relies on digital channels like emails to communicate with customers and solve issues in a cost-effective, and more personal way on a regular basis. Recent research shows that businesses conduct 25% of all contact between them and their customers via email. Such results indicate that emails have become an invaluable business […]

Funny seems considerably funnier when it strikes ordinary everyday situations. Anybody who has stifled a laugh in a conference room (which is essentially anyone who has ever been in a conference room) would agree. Some memorable calls from customers that have made the rounds in our North American Customer Service circles are a testament to […]

Social networks have evolved rapidly over the last few years. Previously, tools like Myspace were mainly used for messages and sharing pictures with friends; which was the social aspect of the social networking platforms. Facebook took over and sharing of cat videos became a popular pastime. Today, companies use the same networks to interact with […]