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31West Global Services | Blog  ⁄  service providers

You’ve gotten approval to outsource customer service. You’ve gotten buy-in from all key stakeholders. You’ve developed a budget for the project. You’ve selected a manager to oversee the effort. The only thing left is choosing a service provider. Make no mistake. This is a critical decision. Selecting the right provider minimizes costs, increases customer satisfaction, […]

You know that your business needs assistance in providing technical support with its products—and the cost of developing in-house resources would be prohibitive to your business. If you’re considering outsourcing your IT support to a third-party solution, how can you make sure that you’re choosing a company that will deliver true value for both your […]