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Do you ask for input when making key decisions? Or do you make them alone? If you make them alone, you may be missing critical input. And that can lead you to make a critical call center mistake. The people most impacted by decisions can often provide powerful insights you can use to make a […]

Fostering teamwork is a top priority for leaders. That’s because it provides key organizational benefits. It boosts productivity, increases efficiency, and empowers employees. More important, it improves customer service and customer satisfaction. Being part of a team comes from feeling part of something larger than you, which has a lot to do with an employee’s […]