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31West Global Services | Blog  ⁄  technical support

For as long as there has been customer support, there have been blunders. What has changed is the cost of one wrong move in handling a customer’s problem. The impact is no longer limited to one disgruntled customer or his kith and kin; a customer support faux pas could explode online and go viral through […]

The things you own end up owning you. Cynics sneer at such paranoia. They say that the only thing we love more than new technology is freaking out about new technology. Do we really? Is it a concern without cause? Why don’t we examine this phenomenon in light of one of the world’s leading anthropological […]

Call centers of all types are evolving. With multi-channel customer service and cloudsourcing, tech support, customer service and sales departments have had to adjust to new customer demands. Flexibility and adaptability are keys to business growth. Even tech-based multi-national companies understand the need for specialization. That is why many tech MNCs are turning to tech […]

Gamification has become a unique way to increase customer engagement and loyalty. By creating fun and exciting ways to learn about new products, earn discounts and interact with businesses. Customers feel like they are rewarded for performing simple and fun actions. As the manager of a help desk, by turning the idea of gamification inward […]