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Most businesses today are striving to improve processes, deliver better services, improve customer satisfaction and provide a better customer experience. When it comes to customer service and support, response time is very critical. Customers today are looking for instant gratification, and they expect errors and concerns addressed rapidly and sufficiently across multiple channels. The evolution […]

Twitter has become one of the critical channels to drive customer loyalty and satisfaction. Customers today use Twitter to complain, escalate issues, get opinions from peers, and ask for help. Many people like Twitter for its ease of access and its inherent simplicity as a communication channel. News about Twitter upgrading its direct message (DM) […]

“Don’t text or tweet during the show. Just live your life. Don’t keep telling people what you’re doing!” Comedian Louis C K begins his gig at The Beacon Theater (Manhattan) with this profound announcement. And even though he followed up his announcement with the equally profound “because your phone lights up your dumb faces”, it’s […]