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31West Global Services | Blog  ⁄  Workforce

Innovation transforms companies­. And it does it quickly, efficiently, and cost-effectively. That’s why hundreds of books talk about it. Properly implemented, innovation: Boosts efficiency, productivity, quality, and competitiveness Captures value through solutions that meet new needs, unarticulated needs, or existing market needs in unique ways Increases job satisfaction employee motivation, and worker creativity Empowers employees to […]

Employee engagement is the lifeblood of successful organizations. If you disagree, these two stats may help convince you: Research shows that employees with the highest level of commitment perform 20% better than those with an average level of commitment. Employees with the highest levels of commitment are also 87% less likely to leave the organization. […]

Want to boost your company’s bottom line? — Invest in inbound call center technologies. That’s the conclusion drawn from a recent study by Benchmark Portal. This in-depth study shows a statistical link between technology maturity and key performance metrics. Sponsored by Cisco, the recent research report indicates that investing in advanced call center technology boosts […]

Have you been following the World Cup soccer tournament? If you’re like most soccer fans, you’re following it closely. Sponsored by the Fédération Internationale de Football Association (FIFA), the sport’s global governing body, the World Cup is held once every four years. It’s the biggest sporting event in the world and millions keep tabs on […]