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31West Global Services | Blog  ⁄  Technical Support

The things you own end up owning you. Cynics sneer at such paranoia. They say that the only thing we love more than new technology is freaking out about new technology. Do we really? Is it a concern without cause? Why don’t we examine this phenomenon in light of one of the world’s leading anthropological […]

Customer communities have become a popular way for businesses and customers to handle certain interactions. Small business owners may even be under the mistaken belief that these communities can replace inbound call centers. While a customer community may play a role in serving your customer, don’t misunderstand the importance of contact centers. Customer Communities A […]

Gamification has become a unique way to increase customer engagement and loyalty. By creating fun and exciting ways to learn about new products, earn discounts and interact with businesses. Customers feel like they are rewarded for performing simple and fun actions. As the manager of a help desk, by turning the idea of gamification inward […]

Small businesses need to leverage all of their resources in order to stay competitive. Sometimes, this means letting go of some business processes and focusing on the company’s strengths. With Business Process Outsourcing (BPO) companies can focus on what they do best and leave the rest to processing specialists. Business Process Outsourcing Business process outsourcing […]