At 31West, we believe life is all about learning, and an organization's success depends increasingly on the knowledge skills and motivation of its workforce. Employee success depends on having opportunities to learn and to practice new skills. Hence, we invest in the development of the workforce through training, education and opportunities for continuous lateral growth, job rotation, performance linked promotions and attractive reward schemes.
We hire the best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes further learning, achievement, and best practices along with strong business ethics. We encourage entrepreneurial and managerial talent and the ownership of responsibility.
At 31West, motivation is our character strength. Each one of us believes that we can create an institution, which is respected in its areas of focus. Our motivation helps us deliver exceptional performance in areas of:
Upon completion of training, agents go through a series of steps to minimize possibilities for errors.
Our teams genuinely strive to understand the customers expectations and tailor responses to best fit the requirements. Personalized responsiveness is characterized by willingness to listen, the patience to find out the details of a particular situation and then attempting to offer suitable choices for the customer.
Our communication must reflect the willingness to resolve problems and suggest alternatives. Customers want solutions to their problems, and we are responsive (listen and ask) and resourceful in seeking out services that will satisfy the customer. We believe in doing the job right the first time and every time.