call center teams

Teams

At 31West, we believe life is all about learning, and our success depends increasingly on the knowledge, skills, and motivation of our team.

 

Employee success depends on having opportunities to learn and to practice new skills. Hence, we invest in the development of the workforce through training, education, and opportunities for continuous lateral growth, job rotation, performance linked promotions and attractive reward schemes.

Training Program

teamWe hire the best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture. We emphasize learning, achievement, and best practices along with strong business ethics. We encourage entrepreneurial and managerial talent and ownership of responsibility.

At 31West, motivation is our character strength. Each one of our team believes that we can create an institution, which is respected in its areas of focus. Our motivation helps us deliver exceptional performance in areas such as:

  • ✓ Accuracy
  • ✓ Courtesy
  • ✓ Empathy
  • ✓ Efficiency
  • ✓ Conduct

Our team strives to understand the customer’s expectations and tailor responses to best fit the requirements. A personalized response is characterized by the willingness to listen, the patience to understand all aspects of a particular situation and then attempting to offer suitable choices to the customer.

Our communication must reflect the willingness to resolve problems and suggest alternatives. Customers want solutions to their problems, and we are responsive (listen and ask) and resourceful in offering solutions that will satisfy the customer. We believe in doing the job right the first time and every time.