Outsourced Inbound Call Center – keeping your customers happy is the key to a flourishing business.
However, most small and mid-sized businesses find keeping up with a steady flow of customer questions and problems expensive. Also, it costs them valuable time- — time that should be spent developing the core business.
Let 31West ease the burden for you. Our experienced agents know how to create satisfied customers. You’ll enjoy prompt, courteous customer service that are uniquely suited to your business, whether you need phone, email, or chat support. We specialize in a wide range of outsourced services across a broad spectrum of industries.
Depend on 31West for Your Inbound Call Center
No matter how your customers contact you, your business needs to be able to respond immediately-and resolve issues to the customer’s satisfaction. At 31West, we remove the burden of customer service from your employees, so they’re free to concentrate on the projects and developments that are vital to your company.
Our skilled customer service staff offers call center service for inbound phones, emails, chats and more. We customize our services to suit your business. Whether its onboarding assistance for your products, or post-sale services, issue resolution, or any general help desk. You’ll love our fast, accurate customer support.
Key Features of our Inbound Call Center
- ✓ Boost productivity:
Give your team the time they need to focus on high-level customer requests and core business development, while we handle all your routine inbound calls.
- ✓ 24/7 availability:
Our trained and certified professionals are available to handle customer questions, issues, and requests at all times.
- ✓ Rapid resolution:
We consistently deliver first-contact resolution for the majority of incoming requests, reducing your average call times and follow-up instances.