Tier-1 or Level-1 Service Desk Charges

$1499 /Engineer /Month
$7999 /24×7 Desk /Month

Services We Offer To Businesses Across The US


Manage Active Directory

Manage complete user life-cycle. Create user profiles in Active Directory. Assign departments, configure permissions & policies. Termination & assignments.


Managed Microsoft 365

Support for applications & license management. Grant or revoke permissions, integrate applications & manage security compliances. 24/7 User support.


IT Help Desk Services

Tier 1 & tier 2 support for Computers, Mobiles, Printers, Routers, etc. From logging tickets to resolving them, all via your current applications. We manage it all in-sync with your team.


Managed IT Service Desk

Assist users by logging a ticket, diagnosing issues & resolving them. Escalate tier-2 & tier-3 issues with diagnostic data. Monitor issues from start to resolution.

For Faster Ticket Resolution & Cost Saving

Level 1 IT Service Desk Issues Covered

We cover a wide range of Level 1 support issues to take 90% load off your team.

As your 24-hour IT help desk partner, we focus on quick turn-around time & error-free resolution to user issues.

✓ Filter L1 help desk calls & tickets
✓ Microsoft Active Directory user management
✓ Microsoft Office 365 user management
✓ Account unlock, Password reset
✓ Create, Modify, and Terminate users
✓ Manage policies in Office 365 or AD
✓ Manage Outlook Mailboxes
✓ Help users with all Outlook issues
✓ Access rights, Distributions lists
✓ Spam filtering requests
✓ Basic End-point management
✓ Fix slow computers, etc.
✓ Common Outlook errors

✓ Wifi & Network Issues
✓ Printer Issues
✓ Inventory Management
✓ Setup Remote access & Permissions
✓ Install and uninstall application
✓ Scheduling & running backups
✓ OS & Driver updates
✓ Gathering data before escalating to L2 or L3

Services with Guaranteed SLA

All our managed 24/7 service desk services are backed by an SLA to meet your internal quality standards and client contracts.

  • Under 5 Rings
    Phone Response Time
  • Under 15 Mins
    Ticket Response Time
  • Under 60 Secs
    MS Teams Response Time
  • Under 5 Mins
    Notification Response Time

For Faster Ticket Resolution & Cost Saving

Outsource 24×7 IT Service Desk Company With Flexible Plans

8 hours/day, Mon to Fri
8 hours/day, Mon to Sun
12 hours/day, Mon to Fri
12 hours/day, Mon to Sun
24 hours/day, Mon to Fri
24 hours/day, Mon to Sun
After-Hours Mon to Fri
24 Hours on Sat & Sun

For Faster Ticket Resolution & Cost Saving

Why Choose 31West As Your IT Service Desk Partner?

  • 40% cost reduction
  • No forced time-bound contracts
  • 21+ years of experience in 24/7 IT help desk services
  • 100+ dedicated support engineers
  • True 24/7/365 support
  • Fixed monthly billing
  • Predictable & measurable results
  • KPI & SLA-driven services

BYOT – Bring Your Own Tools. No Integration Headaches

We have experience with all the popular ticketing applications and tools used in the industry. Simply create an account for our team on your applications and we’re good to go. Some popular applications we’ve worked with are:

office 365 logo
Autotask for IT Hel pdesk
Zoho Help desk
servicemax asset 360
Service Channel
SolarWinds Service Desk
bmc software
slack chat logo
ServiceNow service desk help desk

Your Benefits When Outsourcing 24/7 Service Desk To 31West

Our services enjoy a great reputation & patronage in the IT industry. We take pride in our team’s capabilities and dedication to customers’ success.

  • No Contracts

    No forced contracts. Discontinue with just a 30-day notice.

  • 18 Years of Outstanding Support

    Since 2002, our help desk outsourcing team has helped start-ups to mid-sized businesses across the US, UK & Europe

  • 99% Accuracy Guaranteed

    We guarantee <1% error. Your business is in trusted hands.

  • 100% White Label

    It’s all about your brand. We do the heavy lifting behind the scene.

  • Bring Your Applications

    We’re happy to use your existing applications & tools. No extra charges.

  • True 24/7/365 Customer

    Holidays, vacations, leaves are covered by backup agents free of cost. Now your IT department is truly 24/7.

  • Reduce Helpdesk Support Cost

    Lowest price guarantee! Find a cheaper vendor & we will match the price.

  • Custom Support Plans

    Need a customized business plan to suit your business? Ask & we will make it happen.

  • Free VM & Call Queue

    Our phone system provides Voicemails, IVRs, Call Queueing & Routing. We never miss an incoming call.

  • Free Call Backs Globally

    We return all voicemails & missed calls. We ensure no customer is left unattended.

  • Certified Agents, Customized Training

    All our support agents are engineering graduates with certifications, ready to be trained on your products or services.

  • No Limit on Tickets & Calls

    All our services are backed by UNLIMITED support traffic.

  • Free Quality Audits

    Calls, Emails, Chats are audited for the highest quality standards that your customers deserve.

  • Comprehensive Reporting

    Monthly reports are emailed free of cost.

  • Multi-Tier Support

    We offer tier 1 & tier 2 support to compliment your team & efficient resource utilization.

  • Assured IT Outcomes

    We assure outcomes to meet your internal quality standards for FCR & TAT.

  • SLA Driven Services

    All our services are governed by industry best practices, SLA Agreement, and backed by a penalty clause.

  • 100% Customer Satisfaction

    95% of users give us 5-Star rating for resolving their issues on time. Best help desk outsourcing company in the industry.

  • 100% Uptime via Backup Agents

    Backup agents take over during breaks & leaves. We guarantee 100% uptime backed by a penalty clause.

  • Excellent Culture Fit

    We work with users from across the globe & prioritize cultural fit to deliver a seamless customer experience.