IT Help Desk IT Service Desk

24×7 IT Help Desk – IT Service Desk

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IT Help Desk – IT Service Desk that helps you reduce cost.

Flexible coverage in sync with your client’s requirements.

Manage all tier 1 issues, leaving only escalations for your team 2 team.

Do you resonate with the above? If yes, then 31West is the partner you’re looking for. Our 24x7x365 IT Service Desk & IT Help Desk Services will comply with your SLA & help you reduce cost.

Our certified & experienced support engineers resolve a wide range of hardware, software & networking issues. We help you reduce cost, improve TAT & scale faster.

Reliable IT Help Desk & IT Service Desk

31West is known for providing outstanding IT help desk & IT service desk services. Our engineering teams are backed by solid industry experience in training & transitioning of IT functions. We offer flexible plans that align with the dynamics of your business. Our pricing helps you reduce costs and scale faster. For over 18 years, we’ve built a reputation & trust in the industry, just the type you look for in your vendor. We have helped businesses spanning multiple industries and verticals deliver the highest C-SAT scores.

Some of the industries we are actively working with are:

  • ISPs
  • MSPs
  • VARs
  • Hardware Companies
  • Software Companies
  • Cloud & Security Services
  • Healthcare
  • Banking & Finance
  • Retail & Ecommerce
  • Travel & Hospitality
  • Education & Learning
  • Manufacturing & Distribution

Multi-Channel Support

  • Phone Calls
  • Emails & Tickets
  • Live Chat
  • Notification & Alerts

Best IT Help Desk - Lower Cost & Improve C-SAT

With the world developing rapidly, it is crucial to have the correct technologies and skilled team members to stay ahead of competitors and continue to grow. An outsourced IT Help Desk & Service desk team is what you need to help your business grow successfully. Be it a complicated project that requires skilled professionals or a customer issue that needs to be resolved quickly, we are available 24/7 to fix your problems. We focus on delivering quality service to our clients and ensure cost reduction.

Backed with 18 years of experience, we continue to deliver excellent service and strategies to our clients and help them grow.

Primary SLA & KPIs That Matter

  • Under 5 Rings
    Phone Response Time
  • Under 15 Mins
    Email Response Time
  • Under 60 Secs
    Chat Response Time
  • Under 5 Mins
    Notification Response Time

Benefits of Outsourcing Your IT Service Desk

  • No Contracts

    No forced contracts. Discontinue with just a 30-day notice.

  • 18 Years of Outstanding Support

    Since 2002, we’ve been helping start-ups to mid-sized businesses across the US, UK & Europe.

  • 99% Accuracy Guaranteed

    We guarantee <1% error. Your business is in trusted hands.

  • 100% White Label

    It’s all about your brand. We do the heavy lifting behind the scene. You enjoy 100% white label services.

  • Bring Your Applications

    We’re happy to use your existing applications & tools. No extra charges.

  • True 24/7/365 Customer

    Holidays, vacations, leaves are covered by back-up agents free of cost.

  • Reduce Helpdesk Support Cost

    Lowest price guarantee! Find a cheaper vendor & we will match the price.

  • Custom Support Plans

    Need a customized business plan to suit your business? Ask & we will make it happen.

  • Free VM & Call Queue

    Our phone system provides Voicemails, IVRs, Call Queueing & Routing. We never miss an incoming call.

  • Free Call Backs Globally

    We return all voicemails & missed calls. We ensure no customer is left unattended.

  • Certified Agents, Customized Training

    All our support agents are engineering graduates with certifications, ready to be trained on your products or services.

  • No Limit on Tickets & Calls

    All our services are backed by UNLIMITED support traffic.

  • Free Quality Audits

    Calls, Emails, Chats are audited for the highest quality standards that your customers deserve.

  • Comprehensive Reporting

    Monthly reports are emailed free of cost.

  • Multi-Tier Support

    We offer tier 1 & tier 2 support to compliment your team & efficient resource utilization.

  • Assured IT Outcomes

    We assure outcomes to meet your internal quality standards for FCR & TAT.

  • SLA Driven Services

    All our services are governed by industry best practices, SLA Agreement, and backed by a penalty clause.

  • 100% Customer Satisfaction

    95% of users give us 5-Star rating for resolving their issues on-time.

  • 100% Uptime via Backup Agents

    Backup agents take over during breaks & leaves. We guarantee 100% uptime backed by a penalty clause.

  • Excellent Culture Fit

    We work with users from across the globe & prioritize cultural fit to deliver a seamless customer experience.

Applications We Work With

intercom crm logo
Jira Help Desk
Connectwise for MSPs
office 365 logo
google suite logo
Autotask for IT Hel pdesk
bmc logo
slack chat logo
ServiceNow service desk help desk
Zoho Help desk
salesforce helpdesk crm

Industries We Serve

Trust by

Client TerraDotta
Client Optum
31west client McDonalds
Client VXL
Client FTBL
31west client Axelacare
Client United Healthcare
Client Highwinds
client Winweb
Client Synapse Corp
Client Zoomer
client Logipen