Outsource Application Support


Today’s on-the-go customers expect ‘always available’ support services for the products and services they use. As technology enables businesses to reach a much wider customer base, the need for application support has grown beyond the resources of most small to medium-sized companies. The good news: global technology innovations have made it easier and more cost-effective to outsource application support, development & maintenance. Whether a support request comes in by email, live chat, phone, or social media, our agents are available 24/7 to provide timely resolutions.

Trust Our Team for Expert Application Support

Outsource Application SupportOur specialized agents are highly trained in all the soft skills and CRM techniques necessary to provide top-level application support to your customers. We thoroughly train our agents in your products and services and integrate our help-trees and support ticket reporting with your CRM database.

31West’s technology expertise allows us to function as an extension of your team, and our agents take full accountability for representing and protecting your brand. Our experienced outsource application support team offers all levels of support for a wide variety of ever evolving array of applications from ready software to advanced proprietary software to web-based SaaS.

Application Support Service

At 31West, we work with a number of companies on a variety of different applications. Our team of trained professionals works with each company to provide the support required for each unique application. Application support services can provide a boost for your company. It can allow your team to focus on other aspects of the business including new product development. Our team can provide the support you need to continue to grow.

Our teams which manage outsource application support at our call centers are trained professionals with rich industry experience. They handle every type of application support you would find offered by any of the technology companies.

At 31West, we’re confident we can meet all of your technical support needs.

Some examples of Our Application Support services

  • Off-the-shelf applications like Sharepoint, Dynamics, Salesforce
  • Proprietary Applications
  • OEM Branded Support
  • Application Training
  • Installation & Set-up Assistance

Key Features of Our Application Support Services

  • Flexibility: To accommodate product launches, seasonal cycles, or fluctuating demand, our services are easily scalable.
  • Quality: Consistent and accurate support responses–whether it’s through email, phone, live chat, or social media–strengthen and enhance your brand identity.
  • 24-7 application support: Your customers will receive immediate attention and follow-up care, leading to increased customer satisfaction and brand loyalty.

Key Benefits of Our Application Support Services

  • 24/7 Response Team
  • Reduced Overhead
  • Improved Efficiency
  • Access to the latest in technology
  • Experienced & Qualified Personnel
  • Custom Reporting

Our technical support staff who manage outsource application support includes engineering graduates with necessary certifications and experience. We pride ourselves on resolving most issues at first contact, which ensures customer satisfaction while reducing support overhead costs.

Further reading – How to Improve Application Support and Maintenance

Are you looking for dependable & professional application support services for your customers?
Look no further, contact us with your requirements for a free quote. Click on the request quote button!