We have been using 31West to handle technical support since the beginning of 2009 and are quite pleased with the consistency, quality, friendliness, and of course the price of their service. Their support agents have taken a huge load off our own support team by handling the first customer contact, answering common questions, and routing more in-depth support issues as necessary to our internal team. They work seamlessly right within our own help desk, and our customers certainly appreciate the timely responses to their support inquiries!
I am extremely pleased with 31west's services. Your agents were very quick in learning our product and customer service policy. You were independent and took initiative in the training phase. Your responses to our customer service issues are quick and relevant. You are professional and friendly to our customers and help LogiPen provide excellent support at a reasonable cost!
We have worked with 31 West for over 4 years now. The team continues outdo themselves year after year. We find you guys to be extremely accommodating to our last-minute and time-sensitive requests. When you need something done, they always come through!
We are impressed with your team's performance. Keep up the good work and all the best
Excellent services. Highly reliable & complete value for money. Its been over 16 months and I do not see any reason to look elsewhere.
The Phone agents are doing an excellent work. I always recommend your company!!
You people have been doing fantastic work for me. The best I like is your phone logs on my BB. I am always there to speak for you.
I hold 31WEST in the highest regard as far as customer support goes. Your daily assistance with the high volume of our phone calls is fantastic. Your Technical, Management and Sales' staff are very competent, knowledgeable, and great with their prompt response time. My thousands thanks for your excellent services. It is certainly a joy to work with your company. Azita Mirin Santa Fe, New Mexico