call center outsourcing
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call center outsourcing company

LEADING PROVIDER OF LOW COST

Call Center Outsourcing Services

16 years of industry experience, deep domain knowledge and multi-vertical exposure makes us one of the top call center outsourcing companies in the US.

We go beyond just answer phone calls and reply to emails & chats. We partner with your team to build & deliver innovative solutions to common problems there by giving you the much needed competitive advantage. An outside perspective from an outsourcing leader like us can lend tremendous advantage to your business. Our omni-channel, 24/7/365 outsourced call center services are ready to deliver brilliant customer engagement.

We are your ideal partner for reducing costs and driving growth.

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Our Specialization

CUSTOM OR PROPRIETORY

Tier-1, Tier-2 services for 3rd party or custom applications. We assist your internal teams & your customers. Triage, Tier-1 & Tier-2 help desk.

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LOW COST, HIGH AVAILABILITY

We augment your in-house team to deliver 24/7 service availability. 15 hrs coverage on weekdays & 24 hrs on weekends. Low cost – high availability.

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TECHNICAL & NON-TECHNICAL

Multi-channel inbound customer support via Phone, Chat, Email, Social. Pre & Post Sales, Accounts Receivable & Payable, Returns, Help Desk, Customer Service & more.

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AWS, AZURE, GOOGLE CERTIFIED

Certified professionals for L1 & L2 service for Azure, AWS, IBM & Google Cloud. Server deployment, Service monitoring, Escalation & other NOC functions.

HARDWARE & NETWORKING

Computers, Laptops, Mobiles, Printers etc. From creating tickets to resolving simple & complex issue on first call. Augmenting your local team.

CUSTOM OR PROPRIETORY

Tier-1, Tier-2 support for 3rd party or custom applications. We support your internal teams & your customers. Triage, Tier-1 & Tier-2 support.

learn more

LOW COST, HIGH AVAILABILITY

We augment your in-house team to deliver 24/7 service availability. 16 Hours coverage on weekdays & 24 hours on weekends. Low cost, high availability solution.

learn more

TECHNICAL & NON-TECHNICAL

Multi-channel inbound customer service via Phone, Chat, Email, Social. Pre & Post Sales, Accounts Receivable & Payable, Returns, Help Desk, Customer Service & more.

learn more

AWS, AZURE, GOOGLE CERTIFIED

Certified professionals for L1 & L2 support for Azure, AWS, IBM & Google Cloud. Business hours, after hours, weekends & 24/7 coverage.

HARDWARE & NETWORKING

Computers, Laptops, Mobiles, Printers etc. From creating tickets to resolving simple & complex issue on first call. Augmenting your local team.
Delightful Customer Experience at Reduced Cost
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Your Benefits

No Long Term Contracts

No lock-in period. Minimum contract period is just 1 month.

Stringent Data Security

Firewall, VPN & Secure Desktops to ensure complete security of your data.

Simple, Affordable Prices

Transparent pricing. No hidden charges or deposits. Fixed monthly fee.

Fast Ramp-up

Quick ramp-up in sync with business. Helping accelerate growth.
outsource call center benefits
Reduce Cost

Are you outsourcing to lower cost? The advantage of lower cost from an outsourced call center is a given. At 31West, we focus on cost optimization without compromising on quality. Our aim is to add value to your brand at a lower price. We focus on:

  • Improving customer satisfaction
  • Bringing in process efficiencies
  • Plug value leakage
  • Cost optimization

Cost saving should never mean poor quality.

Accelerate Growth

Our efforts are focused on bringing in accelerated growth. As first point of contact for your company, our outsourcing experts are able to precisely pinpoint the areas of improvement, strengths, and competitiveness & help quickly bridge the gaps.

You need to continually adapt & embrace to market changes. We understand this and always maintain a bench to accommodate the need for a quick ramp up. We have a short ramp-up time of 1-3 weeks — a key for accelerated growth.

Smooth Transitioning

Process transitions can make or break an outsourcing engagement. Your current help desk may be in-house or outsourced. We have experience in managing both kinds of transitions, seamlessly.

Our team of experienced outsourcing professionals including Trainers, Floor Managers, Account Managers & Quality Auditors are actively involved in the transitioning process. We’ve managed multiple such migrations successfully.

The Knowledge Center

Looking for Call Center Outsourcing Solution? Contact Us Now!

As per 2017 global contact center survey by Deloitte, 93% of industry experts believe the contact volume to remain constant or increase by 2020. With so many call center outsourcing companies out there, it may be overwhelming to choose the best one for your business. Don’t let the endless search cause delays. Stop right here, talk to us about your goals and challenges. We are the preferred low-cost call center outsourcing vendor for American small & medium businesses. Our sales team is available to share a custom quote, with call center outsourcing prices just right for your business.

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