Our agents function as your full-time, 24/7 outsourced technical support help desk. We help customers troubleshoot and resolve issues. Since the past 16 years, we have helped hardware manufacturers, software developers, ISPs, ASPs, and technology service providers delivery excellent customer engagement & grow.
IT Support Outsourcing Services
Is your technology business growing?
As your business grows, more customers will need help. Providing technical customer service on your own is expensive & difficult. Especially, if you want to maintain your focus on growing your company. That’s where our tech help desk service is of immense help.
We’ve been managing 24/7 tech help desk & After-hours helpdesk support for our clients since 2002. We’re a trusted leader amongst help desk outsourcing companies. Our clients, ranging from start-ups to small & mid-sized businesses, trust us for a technical help desk; while they focus on other key business areas.
IT Support Call Centers Available All Day, Every Day
The world never sleeps for technology companies. If you have users who request assistance at any time of the day or night, and they don’t want to wait, then they shouldn’t have to wait. Let us offer your customers the level of service they expect.
Our outsourced tech specialists are available around the clock. Whenever your customers call or email requesting assistance, our specially trained agents will be ready to assist them. Each agent is trained to have the skills necessary to leave customers happy and satisfied with the experience.
Outsource Technical Support Companies
For every new client engagement, our agents undergo an extensive training program to learn about their products & services. Our reps are trained to follow systems & procedures. These systems & procedures can be modified at any time to fit the dynamic needs of your business.
Our outsourced technical help desk & service desk services are flexible to accommodate new product or feature launches, cyclical selling, remote desktop, updates, upgrades and increased demand. Each service is scalable to grow alongside with your company. These aspects of 31West give our clients reason to trust us. We align our success with that of our client.
It’s our job to build your brand and ensure every customer gets a positive experience.
24/7 Outsourced IT Support Services
Our popular outsourced technical help desk services are flexible and customizable to fit your specific needs. Our agents are constantly being updated on new technologies and changes in the marketplaces. They bring their knowledge of customer service to every call. They are trained on your business and offerings so they can help in every situation.