Are you struggling with high cost of call center services?
Would you like to reduce cost and increase productivity?
Are you searching for the right outsourced inbound call center service provider, but feeling overwhelmed?
We’ve got you covered. At 31west, your satisfaction is our top priority. We don’t simply answer calls and reply to emails — we work closely with your team to transform your customer experience.
31west Offers low-cost call center services include omnichannel support via phone, email, live chat & social media. Backed by strict SLA adherence & a team of seasoned professionals, we ensure total satisfaction to your customers and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.
We serve businesses of all sizes, from a 1-person start-up to a $100 million corporation & everyone in between. Over the years we have earned trust as a leading provider of inbound call center services, across multiple industries & verticals. From brick & mortar retail outlets to healthcare & insurance corporations. Technology, Finance, Healthcare & Hospitality has been our exceptional strengths.
Services Offered Under Inbound Call center Services
✓ Insurance Processing Services
✓ IT Help Desk
✓ Order Processing
✓ Order Taking Services
✓ Product Information & Support
✓ Inventory Support Services
✓ Reservation Booking Services
✓ Revenue Management
✓ Customer Scheduling Services
✓ Social Media Support
✓ Subscription Services
✓ Technical Support
✓ Tier 1 technical support
✓ Warranty Registration Services
Flexible Service Hours to Suit Your Business
Whenever you need us, we’ll be there to answer the call.
8 hrs/day, Mon-Fri.
Any time zone.
Mon-Fri: 5:00 PM to 9:00 AM next day
Sat-Sun: 24 Hrs/day
12 hrs/day, Mon-Fri or Mon-Sat
Any time zone.
24 x 7 x 365
24/7 availability, holidays included.
Your business stays open 365 days!
Channels for Inbound Call Center Services
Why 31West - What Benefits Do You Get?
Are you a small to medium-sized business? Do you generate inbound call center service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running an in-house customer service department isn’t low. A more profitable & scalable approach is to contract to an expert 24/7 call center outsourcing services company like ours.
- ✓ 24x7x365 Coverage
- ✓ Simple & Affordable Prices
- ✓ No Long Term Contracts
- ✓ Training Period Not Billed
- ✓ Simple, transparent, and affordable prices
- ✓ No deposit or hidden charges
- ✓ Multi-Channel Service Delivery At No Additional Cost
- ✓ Rich Experience spanning 17+ Years
- ✓ Stringent Data Security
- ✓ Internal Quality Team
- ✓ Flexible Service Hours
- ✓ Fixed monthly Fee
Call Center Services Pricing
We understand that pricing advantage or cost saving is one of the key factors when outsourcing inbound call center services. For a comprehensive cost comparison, it’s important to look at the complete cost of ownership & not just the per agent fee.
Many companies are infamous for hidden charges or extra fees. Clients are charged for activities which should be a part of the standard service delivery agreement. Some examples would be custom reporting, quality monitoring, working on client’s CRM tools, over-time fees, agent training fees etc. With 31West, you can be assured of simple and transparent pricing with no overhead charges. Your monthly invoice value is fixed & remains the same month on month.
- ✓ Simple, Affordable Prices
- ✓ No hidden charges
- ✓ Transparent billing
- ✓ Monthly payment
- ✓ Training Period Not Billed (unless pre-approved)
- ✓ Multi-Channel Service Delivery is included in the services
- ✓ Internal Quality Team is included in the services
- ✓ Agent training is included in the services
- ✓ Overtime is included in the services
As soon as you partner with us, we’ll help you hike up your business performance with:
- ✓ 17 years of industry knowledge
- ✓ Proven methodologies
- ✓ Use of best and latest technology and infrastructure
- ✓ Unwavering commitment to quality
- ✓ Strong business ethics
- ✓ Competitive and flexible pricing structure
- ✓ No long term contracts
- ✓ Stringent Data Security
- ✓ Fast ramp-up
Brands Trust Us For Customer Service Outsourcing
Your Search Ends Today!
There are many call handling service providers out there, we understand that it’s overwhelming to choose the best one for your business. Don’t let your search be endless and result in delays — your search for inbound call center solutions provider ends today!
Our expert sales team is available to understand your requirements & build a custom quote, for different services specific to your business.