call center services solutions

Inbound Call Center Services

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Are you struggling with high cost of call center services?

Would you like to reduce cost and increase productivity?

Are you searching for the right outsourced inbound call center service provider, but feeling overwhelmed?


We’ve got you covered. At 31west, your satisfaction is our top priority. We don’t simply answer calls and reply to emails — we work closely with your team to transform your customer experience.

31west Offers low-cost call center services include omnichannel support via phone, email, live chat & social media. Backed by strict SLA adherence & a team of seasoned professionals, we ensure total satisfaction to your customers and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.

We serve businesses of all sizes, from a 1-person start-up to a $100 million corporation & everyone in between. Over the years we have earned trust as a leading provider of inbound call center services, across multiple industries & verticals. From brick & mortar retail outlets to healthcare & insurance corporations. Technology, Finance, Healthcare & Hospitality has been our exceptional strengths.

Services Offered Under Inbound Call center Services

✓ After Hours Support
 Application Support
Back Office Services
Billing support
Charge Back Handling Services
Claims Processing Services
Consumer Response
Customer Care
Customer Service
Dealer Assistance Services
Email Management Services
IT Help Desk Services
Inquiry Handling

Insurance Processing Services
IT Help Desk
Order Processing
Order Taking Services
Product Information & Support
Inventory Support Services
Reservation Booking Services
Revenue Management
Customer Scheduling Services
Social Media Support
Subscription Services
Technical Support
Tier 1 technical support
Warranty Registration Services

Flexible Service Hours to Suit Your Business

Whenever you need us, we’ll be there to answer the call.


8 hrs/day, Mon-Fri.
Any time zone.


Mon-Fri: 5:00 PM to 9:00 AM next day
Sat-Sun: 24 Hrs/day


12 hrs/day, Mon-Fri or Mon-Sat
Any time zone.

24 x 7 x 365

24/7 availability, holidays included.
Your business stays open 365 days!

Channels for Inbound Call Center Services

  • Phone Support
  • Email Support
  • Chat Support
  • Social Media
  • OmniChannel

Why 31West - What Benefits Do You Get?

Are you a small to medium-sized business? Do you generate inbound call center service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running an in-house customer service department isn’t low. A more profitable & scalable approach is to contract to an expert 24/7 call center outsourcing services company like ours.

  • ✓ 24x7x365 Coverage
  • ✓ Simple & Affordable Prices
  • ✓ No Long Term Contracts
  • ✓ Training Period Not Billed
  • ✓ Simple, transparent, and affordable prices
  • ✓ No deposit or hidden charges
  • ✓ Multi-Channel Service Delivery At No Additional Cost
  • ✓ Rich Experience spanning 17+ Years
  • ✓ Stringent Data Security
  • Internal Quality Team
  • ✓ Flexible Service Hours
  • Fixed monthly Fee

Call Center Services Pricing

We understand that pricing advantage or cost saving is one of the key factors when outsourcing inbound call center services. For a comprehensive cost comparison, it’s important to look at the complete cost of ownership & not just the per agent fee.

Many companies are infamous for hidden charges or extra fees. Clients are charged for activities which should be a part of the standard service delivery agreement.  Some examples would be custom reporting, quality monitoring, working on client’s CRM tools, over-time fees, agent training fees etc. With 31West, you can be assured of simple and transparent pricing with no overhead charges. Your monthly invoice value is fixed & remains the same month on month.

  • ✓ Simple, Affordable Prices
  • ✓ No hidden charges
  • ✓ Transparent billing
  • ✓ Monthly payment
  • ✓ Training Period Not Billed (unless pre-approved)
  • ✓ Multi-Channel Service Delivery is included in the services
  • ✓ Internal Quality Team is included in the services
  • ✓ Agent training is included in the services
  • ✓ Overtime is included in the services

As soon as you partner with us, we’ll help you hike up your business performance with:

  • ✓ 17 years of industry knowledge
  • ✓ Proven methodologies
  • ✓ Use of best and latest technology and infrastructure
  • ✓ Unwavering commitment to quality
  • ✓ Strong business ethics
  • ✓ Competitive and flexible pricing structure
  • ✓ No long term contracts
  • ✓ Stringent Data Security
  • ✓ Fast ramp-up

Brands Trust Us For Customer Service Outsourcing

Client TerraDotta
Client Optum
31west client McDonalds
Client VXL
Client FTBL
31west client Axelacare
Client United Healthcare
Client Highwinds
client Winweb
Client Synapse Corp
Client Zoomer
client Logipen

Your Search Ends Today!

There are many call handling service providers out there, we understand that it’s overwhelming to choose the best one for your business. Don’t let your search be endless and result in delays — your search for inbound call center solutions provider ends today!

Our expert sales team is available to understand your requirements & build a custom quote, for different services specific to your business.

Call 877-262-5030 or request a custom quote via the form below.