call center services solutions

Inbound Call Center Services

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Are you struggling with high cost of call center services?

Would you like to reduce cost and increase productivity?

Are you searching for the right outsourced inbound call center service provider, but feeling overwhelmed?

 

We’ve got you covered. At 31west, your satisfaction is our top priority. We don’t simply answer calls and reply to emails — we work closely with your team to transform your customer experience.

31west Offers low-cost call center services include omnichannel support via phone, email, live chat & social media. Backed by strict SLA adherence & a team of seasoned professionals, we ensure total satisfaction to your customers and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.

We serve businesses of all sizes, from a 1-person start-up to a $100 million corporation & everyone in between. Over the years we have earned trust as a leading provider of inbound call center services, across multiple industries & verticals. From brick & mortar retail outlets to healthcare & insurance corporations. Technology, Finance, Healthcare & Hospitality has been our exceptional strengths.

Services Offered Under Inbound Call center Services

✓  After Hours Support
 Application Support
Back Office Services
 Billing support
Charge Back Handling Services
Claims Processing Services
Consumer Response
Customer Care
Customer Service
Dealer Assistance Services
Email Management Services
Event Management Services
Help Desk Services
✓ Inquiry Handling

✓ Insurance Processing Services
IT Help Desk

Order Processing
Order Taking Services
Product Information & Support
Inventory Support Services
Reservation Booking Services
Revenue Management
Customer Scheduling Services
Social Media Support
Subscription Services
Technical Support
Tier 1 technical support
Warranty Registration Services

Flexible Service Hours to Suit Your Business

Whenever you need us, we’ll be there to answer the call.

BUSINESS HOURS

8 hrs/day, Mon-Fri.
Any time zone.

AFTER HOURS

Mon-Fri: 5:00 PM to 9:00 AM next day
Sat-Sun: 24 Hrs/day

EXTENDED HOURS

12 hrs/day, Mon-Fri or Mon-Sat
Any time zone.

24 x 7 x 365

24/7 availability, holidays included.
Your business stays open 365 days!

Channels for Inbound Call Center Services

  • Phone Support
  • Email Support
  • Chat Support
  • Social Media
  • OmniChannel

Why 31West - What Benefits Do You Get?

Are you a small to medium-sized business? Do you generate inbound call center service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running an in-house customer service department isn’t low. A more profitable & scalable approach is to contract to an expert 24/7 call center outsourcing services company like ours.

  • ✓ 24x7x365 Coverage
  • ✓ Simple & Affordable Prices
  • ✓ No Long Term Contracts
  • ✓ Training Period Not Billed
  • ✓ Simple, transparent, and affordable prices
  • ✓ No deposit or hidden charges
  • ✓ Multi-Channel Service Delivery At No Additional Cost
  • ✓ Rich Experience spanning 17+ Years
  • ✓ Stringent Data Security
  • Internal Quality Team
  • ✓ Flexible Service Hours
  • A fixed monthly flat-rate

Your Search Ends Today!

There are many call handling service providers out there, we understand that it’s overwhelming to choose the best one for your business. Don’t let your search be endless and result in delays — your search for inbound call center solutions provider ends today!

Our expert sales team is available to understand your requirements & build a custom quote, for different services specific to your business.