Since 2002, we are the go-to company for low cost, scalable & affordable inbound call center services. We’ve been helping small & medium business in the US & Europe deliver custom delight and rapid growth at a fraction of a cost.
We specialize in omnichannel support, via phone, email, live chat & social media. Backed by strict SLA adherence & a team of seasoned professionals, we ensure total satisfaction to your customers and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.
We service businesses of all sizes, from a 1-person start-up to a $100 million corporation & everyone in between. Over the years we have build expertise across multiple industries & verticals. From brick & mortar retail outlets to healthcare & insurance corporations. Technology, Finance, Healthcare & Hospitality have been exceptional strengths.
Types of Call Center Services
- ✓ Inbound Support
examples: Tech Support, IT Help Desk, etc
- ✓ Outbound Support
examples: Banking, Insurance, Hospitality etc
- ✓ Hybrid Support
examples: Tech Support, E-commerce, Retail etc
- ✓ Phone Calls
- ✓ Emails (CRM or Ticketing tools)
- ✓ Live Chats
- ✓ Social Media Interactions
- ✓ Multi-Channel
- ✓ After-Hours Customer Support
- ✓ IT Help Desk Outsourcing
- ✓ Mobile & Application Support Services
- ✓ Linux, Windows & Cloud Infrastructure Support
- ✓ Order Taking & complete E-commerce Support
- ✓ AP, AR, General Accounts & Financial Services
- ✓ Legal Document Processing
- ✓ Healthcare Document Processing
- ✓ All Back Office Services
Why 31West - What Benefits Do You Get?
Are you a small to medium-sized business? Do you generate customer service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running an in-house customer service department isn’t low. A more profitable & scalable approach is to contract to an expert 24/7 call center services company like ours.
- ✓ 24x7x365 Coverage
- ✓ Simple & Affordable Prices
- ✓ No Long Term Contracts
- ✓ Training Period Not Billed
- ✓ Multi-Channel Service Delivery At No Additional Cost
- ✓ Rich Experience spanning 17+ Years
- ✓ Stringent Data Security
- ✓ Internal Quality Team
- ✓ Flexible Service Hours
Call Center Services Pricing
We understand that pricing advantage or cost saving is one of the key factors when outsourcing call center services. For a comprehensive cost comparison, it’s important to look at the the complete cost of ownership & not just the per rep fee. Many companies are infamous for hidden charges or extra fees for activities which should be a part of the original agreement or service delivery. Some simple examples would be custom reporting, quality check, working on client’s CRM tools, over-time fees, rep training fees etc. With 31West, you can be assured of simple and transparent pricing with no overhead charges of any time. Your monthly invoice value is fixed & remains same month on month.
- ✓ Simple, Affordable Prices
- ✓ No hidden charges
- ✓ Transparent billing
- ✓ Monthly payment
- ✓ Training Period Not Billed (unless pre-approved)
- ✓ Multi-Channel Service Delivery is included in the services
- ✓ Internal Quality Team is included in the services
- ✓ Agent training is included in the services
- ✓ Overtime is included in the services