call center services solutions

Inbound Call Center Services

Home   »   Services   »  Outsource Customer Service   »   Inbound Call Center Services

Are you struggling with high cost of customer service?

Would you like to reduce cost and increase productivity?

Are you searching for the right outsourced inbound call center service provider, but feeling overwhelmed?

 

We’ve got you covered. At 31west, your satisfaction is our top priority. We don’t simply answer calls and reply to emails — we work closely with your team to transform your customer experience.

Inbound Call Center Services - Your Success Begins Today

With over 17 years of experience in outsourced call center services, we understand the challenges your business faces, and we’re committed to helping you solve them.

Our inbound call center services include omnichannel support, via phone, email, live chat & social media. Backed by strict SLA adherence & a team of seasoned professionals, we ensure total satisfaction to your customers and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.

We serve businesses of all sizes, from a 1-person start-up to a $100 million corporation & everyone in between. Over the years we have earned trust as a leading provider of call center services, across multiple industries & verticals. From brick & mortar retail outlets to healthcare & insurance corporations. Technology, Finance, Healthcare & Hospitality have been exceptional strengths.

We Work Around the Clock

Whenever you need us, we’ll be there to answer the call.

BUSINESS HOURS

8 hrs/day, Mon-Fri.
Any time zone.

AFTER HOURS

Mon-Fri: 5:00 PM to 9:00 AM next day
Sat-Sun: 24 Hrs/day

EXTENDED HOURS

12 hrs/day, Mon-Fri or Mon-Sat
Any time zone.

24 x 7 x 365

24/7 availability, holidays included.
Your business stays open 365 days!

Types of Call Center Services

  • ✓ Inbound Support
    examples: Tech Support, IT Help Desk, etc
  • Outbound Support
    examples: Banking, Insurance, Hospitality etc
  • Hybrid Support
    examples: Tech Support, E-commerce, Retail etc

Channels for Call Center Services

  • Phone Support
  • Email Support
  • Chat Support
  • Social Media
  • OmniChannel

Why 31West - What Benefits Do You Get?

Are you a small to medium-sized business? Do you generate inbound call center service requests? If the answer is ‘yes’, then you need to focus on your resources to leverage the best return on your investment. But the cost of running an in-house customer service department isn’t low. A more profitable & scalable approach is to contract to an expert 24/7 call center outsourcing services company like ours.

  • ✓ 24x7x365 Coverage
  • ✓ Simple & Affordable Prices
  • ✓ No Long Term Contracts
  • ✓ Training Period Not Billed
  • ✓ Multi-Channel Service Delivery At No Additional Cost
  • ✓ Rich Experience spanning 17+ Years
  • ✓ Stringent Data Security
  • Internal Quality Team
  • ✓ Flexible Service Hours

Quality Assured, Results Guaranteed

An outside perspective from a leading outsourced call center service provider like us is a tremendous asset and advantage to your business.

We help you deliver innovative solutions to common problems. Specializing in high-quality, cost-effective Call Center, Help Desk, and Back Office services, with a 24/7/365 delivery center, makes us a leading provider of outsourced customer Support and technology consulting services for small to medium-sized businesses throughout the US, Canada, United Kingdom, and Western Europe.

With in-depth domain expertise and the technical and functional knowledge required to run customer-centric operations for the global enterprise, our dedicated call center services team is consistently surpassing targets, achieving an enviable 99.9 % uptime, while our clients credit us for superior service quality, experiencing higher customer satisfaction and an overall reduction in operational costs ranging from 30% to 70%.

Let us help you achieve the same results!

Service Leaders, Industry Experts

Operating since 2002, our deep domain knowledge and multi-industry exposure make us one of the affordable call center services company.

Looking to reduce costs and drive growth? We are your ideal partners! With experience working with companies from all across the globe, spanning multiple verticals and industries, we understand your business and industry better than anyone else, whether it’s retail, eCommerce, tech, or beyond!

after hours call center for healthcare hospital medical industry

Healthcare

after hours call center for manufacturing industry

Manufacturing

after hours support for IT, technology, start ups Industry

Technology

after hours support for ecommerce, online, retail industry

Ecommerce

after hours call services for banking, finance industry

Finance

after hours call services for transport, logistics industry

Logistics

after hours support services for hotels hospitality tourism industry

Hospitality

after hours help desk for travel, ticketing industry

Travel

Call Center Services Pricing

We understand that pricing advantage or cost saving is one of the key factors when outsourcing inbound call center services. For a comprehensive cost comparison, it’s important to look at the complete cost of ownership & not just the per agent fee.

Many companies are infamous for hidden charges or extra fees. Clients are charged for activities which should be a part of the standard service delivery agreement.  Some examples would be custom reporting, quality monitoring, working on client’s CRM tools, over-time fees, agent training fees etc. With 31West, you can be assured of simple and transparent pricing with no overhead charges. Your monthly invoice value is fixed & remains the same month on month.

  • ✓ Simple, Affordable Prices
  • ✓ No hidden charges
  • ✓ Transparent billing
  • ✓ Monthly payment
  • ✓ Training Period Not Billed (unless pre-approved)
  • ✓ Multi-Channel Service Delivery is included in the services
  • ✓ Internal Quality Team is included in the services
  • ✓ Agent training is included in the services
  • ✓ Overtime is included in the services

As soon as you partner with us, we’ll help you hike up your business performance with:

  • ✓ 17 years of industry knowledge
  • ✓ Proven methodologies
  • ✓ Use of best and latest technology and infrastructure
  • ✓ Unwavering commitment to quality
  • ✓ Strong business ethics
  • ✓ Competitive and flexible pricing structure
  • ✓ No long term contracts
  • ✓ Stringent Data Security
  • ✓ Fast ramp-up

Your Search Ends Today!

There are many call handling service providers out there, we understand that it’s overwhelming to choose the best one for your business. Don’t let your search be endless and result in delays — your search for inbound call center solutions provider ends today!

According to the 2017 global contact center survey by Deloitte, 93% of industry experts expect the contact volume to remain constant or increase by 2020. So, your need for customer service will only go up from here!

Call us and we’ll explore your business goals and challenges, creating a personalized solution for your 24/7 inbound call center services. As the preferred outsourcing vendor for hundreds of American SMBs, we help them grow every day—and we can help you too!

Our expert sales team is available to understand your requirements & build a custom quote, for call center services specific to your business.

  • ✓ Simple, transparent, and affordable prices
  • ✓ No deposit or hidden charges
  • ✓ A fixed monthly flat-rate
  • ✓ No long-term contract

Cutting costs doesn’t mean cutting quality! We understand your business processes and identify opportunities to bring in improvements which will add to your bottom line. Such a comprehensive approach ensures high profitability and a better competitive advantage.

Brands Trust Us For Customer Service Outsourcing

Client TerraDotta
Client Optum
31west client McDonalds
Client VXL
Client FTBL
31west client Axelacare
Client United Healthcare
Client Highwinds
client Winweb
Client Synapse Corp
Client Zoomer
client Logipen